Acculynx - Product Technical Account Manager
Acculynx - Product Technical Account Manager
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Product Technical Account Manager
Acculynx
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Product Technical Account Manager
Remote Worker - N/A
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Description
About AccuLynxAccuLynx is a SaaS application with iOS and Android apps; our software products serve exterior construction businesses, and we are the category-leading software product in this $60 billion industry. At AccuLynx, our employees can innovate, disrupt, and substantially change how these businesses manage their work through technology, creating many interesting opportunities.AccuLynx helps these businesses succeed by providing ways to manage their sales pipeline and estimation work. We have also developed tools that allow teams to share photos & videos, manage production, and order materials. AccuLynx also provides detailed analytical information and reporting that gives managers and business owners greater visibility into how their businesses perform. We are always developing innovative solutions to help exterior contractors grow and achieve greater business efficiency with our software.At AccuLynx, our employees are empowered to make smart business decisions and are part of teams that help drive our productsâ growth. Our culture is fun, focused, and motivated to create products that reduce complexity and provide our customers with easy-to-use technologies that help them scale their businesses.Some of our benefits:We believe that culture is one of the essential ingredients for success. Fun, learning, collaboration, innovation, and personal growth are our way of life.Attractive compensation Paid time off and flexible work hoursCompetitive health insurance (medical, dental, vision)401K with matching and safe harbor contributionsAbout The PositionWe are seeking a Technical Account Manager (TAM) passionate about customer success, technical problem-solving, and strategic partnerships.The Technical Account Manager at AccuLynx operates in a consulting capacity for our largest enterprise customers (approximately 20 key accounts). This role serves as the primary technical liaison between AccuLynx and these high-value customers, ensuring technical health, issue resolution, roadmap alignment, and long-term platform optimization.The TAM will meet with assigned customers on a regular cadence to review open issues, identify emerging needs, prioritize technical concerns, and advocate internally to ensure appropriate roadmap visibility and resource allocation. This role partners closely with Product Managers, Engineering leaders, Customer Success, and Support to ensure enterprise customers receive structured, proactive engagement.This is a full-time remote position, reporting to the VP of ProductResponsibilitiesServe as the primary technical point of contact for assigned enterprise accounts.Conduct recurring (monthly) technical review meetings with customers to:Review open issues and escalationsIdentify systemic gaps or friction pointsPrioritize needs based on business impactAdvocate for customer needs internally by collaborating with Product Managers to ensure critical issues are properly scoped and incorporated into roadmaps.Coordinate cross-functional resolution of high-priority technical requests.Provide customers with regular updates on the status of critical issues, enhancements, and integrations.Consult with customers on best practices, workflows, and optimization opportunities within the AccuLynx platform.Identify patterns across enterprise accounts and surface insights that inform broader product strategy.Escalate technical risks appropriately while maintaining clarity in executive-level communication.Partner with Account Management and Customer Success to ensure retention, expansion, and long-term satisfaction.Maintain documentation of account health, open technical initiatives, and advocate for roadmap inclusion and alignment.Skills & Qualifications5+ years of experience in Technical Account Management, Enterprise Customer Success, Product Management, or a related technical-facing role within a SaaS environment.Strong understanding of APIs, integrations, and data workflows.Ability to translate complex technical issues into clear business language.Experience working with cross-functional product and engineering teams.Strong organizational skills and ability to manage multiple enterprise accounts simultaneously.Proven ability to prioritize competing customer demands with strategic judgment.Excellent written and verbal communication skills.Comfortable operating in a consultative, strategic capacity with executive-level stakeholders.Bonus points if you have...Experience supporting enterprise SaaS customers in high-growth environments.Background in Product Management or Engineering.Experience managing integration-heavy or API-driven accounts.Familiarity with financial system integrations (ERP, accounting, payments).Experience facilitating roadmap alignment conversations between customers and product teams.Strong data literacy and ability to analyze customer usage trends.Not sure if you qualify?Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse work experiences and backgrounds. Whether youâre returning to work, transitioning into a new role, or growing into enterprise-facing leadership, we are excited to connect with you.
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