Account Services Collections Specialist 1 - Remote - Arizona
Job title: Account Services Collections Specialist 1 - Remote - Arizona in Scottsdale, AZ at Nordstrom
Company: Nordstrom
Job description: Job DescriptionFor over 100 years, Nordstrom has created a reputation of Legendary Customer Service. As an Account Services Specialist, you will be an Ambassador for Nordstrom, handling inbound and outbound phone calls from customers in a virtual environment.A successful candidate is compassionate, empathetic, enthusiastic, solutions-oriented, and committed to upholding the tradition of Nordstrom’s Legendary Customer Service. Our Account Services Specialists embrace technology and feel confident and comfortable working autonomously in a virtual environment.This role is a fully remote, work from home position. Candidate location restrictions apply. Nordstrom is able to offer remote employment of this position in: ArizonaHours of Operation: Monday – Thursday 5:55am-7pm PST / Friday 5:55AM – 6:00PM PST / Saturday: 5:55AM – 4:00PM PST / Sunday 10:00PM – 4:00PM PSTShifts:Full-time positionsStart times will vary upon business needExpect to work at least one weekend day per weekSchedule flexibility is required and expected, including scheduled overtime during peak periods and holidaysOrientation: 1 week (Tuesday – Friday)Training: Must successfully complete a training program (Monday – Friday)Pay:Eligible to earn incentiveShift differential pay availableWork from home subsidy $50/monthA day in the life…Service past due accounts via inbound and outbound callsAdhere to and follow all relevant state and federal collection guidelinesNegotiate payment solutions that bring in revenueUse a consultive approach to encourage future card usageAssist our card services customer service inbound call center as neededUtilize tools and knowledge base to solve problems quicklyYou own this if you have...6+ months collection-related experience and/or First party collections experience (preferred)6+ months in customer service (required)The ability to be licensed by the state of Minnesota as a debt collector (required)The ability to handle a high volume of calls with detail and accuracy while delivering excellent customer experienceA quiet, distraction-free, secure workspaceThe ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadershipA high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environmentDemonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitorsThe ability to independently apply strong analytical, problem-solving and decision making-skillsThe ability to work with integrity and respect confidentialityClear and professional communication skills with customers and co-workers, both verbally and writtenThe ability to work a flexible scheduleWe’ve got you covered…Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at .Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the for relevant information and guidelines.© 2022 Nordstrom, IncCurrent Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Expected salary:
Location: Scottsdale, AZ
Apply for the job now!
Apply Now
Company: Nordstrom
Job description: Job DescriptionFor over 100 years, Nordstrom has created a reputation of Legendary Customer Service. As an Account Services Specialist, you will be an Ambassador for Nordstrom, handling inbound and outbound phone calls from customers in a virtual environment.A successful candidate is compassionate, empathetic, enthusiastic, solutions-oriented, and committed to upholding the tradition of Nordstrom’s Legendary Customer Service. Our Account Services Specialists embrace technology and feel confident and comfortable working autonomously in a virtual environment.This role is a fully remote, work from home position. Candidate location restrictions apply. Nordstrom is able to offer remote employment of this position in: ArizonaHours of Operation: Monday – Thursday 5:55am-7pm PST / Friday 5:55AM – 6:00PM PST / Saturday: 5:55AM – 4:00PM PST / Sunday 10:00PM – 4:00PM PSTShifts:Full-time positionsStart times will vary upon business needExpect to work at least one weekend day per weekSchedule flexibility is required and expected, including scheduled overtime during peak periods and holidaysOrientation: 1 week (Tuesday – Friday)Training: Must successfully complete a training program (Monday – Friday)Pay:Eligible to earn incentiveShift differential pay availableWork from home subsidy $50/monthA day in the life…Service past due accounts via inbound and outbound callsAdhere to and follow all relevant state and federal collection guidelinesNegotiate payment solutions that bring in revenueUse a consultive approach to encourage future card usageAssist our card services customer service inbound call center as neededUtilize tools and knowledge base to solve problems quicklyYou own this if you have...6+ months collection-related experience and/or First party collections experience (preferred)6+ months in customer service (required)The ability to be licensed by the state of Minnesota as a debt collector (required)The ability to handle a high volume of calls with detail and accuracy while delivering excellent customer experienceA quiet, distraction-free, secure workspaceThe ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadershipA high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environmentDemonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitorsThe ability to independently apply strong analytical, problem-solving and decision making-skillsThe ability to work with integrity and respect confidentialityClear and professional communication skills with customers and co-workers, both verbally and writtenThe ability to work a flexible scheduleWe’ve got you covered…Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at .Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the for relevant information and guidelines.© 2022 Nordstrom, IncCurrent Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Expected salary:
Location: Scottsdale, AZ
Apply for the job now!
Apply Now