Account Operational Executive, Phoenix, AZ

Saving Lives with Early Detection Account Operational Executive Phoenix, AZ (Remote with 50% Local Travel) Full-Time | $100,000–$115,000 + Equity | Healthcare | Leadership | Patient Experience About HALO Diagnostics At HALO Diagnostics (HALO Dx) , we believe every patient is unique — and their healthcare should be too. We're redefining early detection and precision-focused medicine by delivering tailored care that targets the most serious health conditions. Through cutting-edge diagnostics and patient-first operations, HALO is helping patients live longer, healthier lives. We are seeking a strategic, patient-focused leader to join our team as an Account Operational Executive / Healthcare Operations Manager . In this role, you’ll lead a team of 10+ Patient Navigators across multiple sites in the Phoenix area, working closely with clinical partners to deliver high-quality patient experiences and operational excellence. This position is essential to scaling our impact — you’ll optimize workflows, mentor talent, and ensure seamless site execution while championing our mission of early detection and individualized care. What You’ll Do Lead & Manage Teams Directly manage a team of 10+ non-exempt Patient Navigators across multiple Phoenix-area sites Monitor team performance, provide feedback, and conduct regular evaluations Oversee attendance, approve time sheets, and manage time-off coordination Initiate disciplinary action and ensure team accountability as needed Champion Patient Experience Act as a strong advocate for patients and your team, ensuring consistent, compassionate care Support Patient Navigators who guide patients through imaging and genetic testing journeys Serve as the operational link between frontline teams and leadership Drive Operational Excellence Refine and maintain site workflows to support efficient patient flow and service delivery Partner closely with partner Site Managers to ensure seamless day-to-day operations Identify and resolve operational issues through data-driven decision-making and KPI analysis Develop & Train Talent Train new hires and support ongoing team development in collaboration with the National Training Team Lead onboarding efforts for new team members and ensure readiness for new site launches Promote a culture of continuous learning and improvement Collaborate Across Teams Serve as a key liaison between account management, training, and leadership teams Contribute to company-wide projects including new imaging center rollouts and staff transitions What We’re Looking For 5+ years of healthcare operations or management experience Proven experience leading hourly/non-exempt teams in a healthcare setting Strong working knowledge of HIPAA regulations Excellent communication and organizational skills Ability to travel locally at least 50% of the time (Phoenix-based required) Proficiency with Microsoft Office Suite , especially Excel A flexible, hands-on approach with the ability to pivot as needed Why Join HALO Dx? Competitive Compensation : $100,000–$115,000 annually Equity Options : Be part of a fast-growing, tech-forward healthcare company Comprehensive Benefits : Medical, dental, vision, 401(k), and more Make an Impact : Help transform lives through precision diagnostics and early detection Career Growth : Opportunity to scale with a nationwide healthcare innovator