Account Manager, Helmsman Management Services
Pay Philosophy
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the... role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Description
Under minimal supervision, performs both sales and service activities for one or more larger, more complex national account. Prospects and sells new accounts; renews, services and sells additional lines of coverage and services to existing accounts. Develops and builds effective relationships with buyers, brokers, key executives and/or consultants.
Responsibilities
Manages the installation process (total service plan/Customer handbook) for new and existing accounts and consults with service departments when necessary.
Ensures that understanding and agreement is reached on roles and responsibilities ("we do", "you do").
Direct and manage the services provided by Loss Prevention, Claims, Managed Care, Risk Info Services, and the sales service staff. Sells additional lines of coverages and services to existing accounts.
Strategically analyzes assigned accounts for other opportunities and future needs. Responds to customer service issues and inquires solves problems individually or by working thought the services departments.
Follows through to make sure the cause of the problem has identified and resolved. Develops and builds effective working relationships with buyers, brokers, key executives and/or consultants as well as between Liberty Mutual's sales, underwriting and service departments.
Regularly conducts service review meetings both internally and with customer. Ensure the services are delivered appropriately and according to the plan.
Reviews service results with key customer contacts. Uses review data to set performance/result objectives.
Qualifications
Bachelor's Degree or equivalent plus at least 10 years of progressively more responsible P&C insurance experience
Knowledge of property & casualty products (Liberty and competitors'), services, rating plans, contractual agreements, funding alternatives, and financial terms
Demonstrated skills in the areas of negotiation, persuasion, presentation, organization, and problem solving
ARM and/or CPU preferred
Able to express ideas clearly in writing
About Us
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local lawShow full descriptionCollapseApply Now
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the... role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Description
Under minimal supervision, performs both sales and service activities for one or more larger, more complex national account. Prospects and sells new accounts; renews, services and sells additional lines of coverage and services to existing accounts. Develops and builds effective relationships with buyers, brokers, key executives and/or consultants.
Responsibilities
Manages the installation process (total service plan/Customer handbook) for new and existing accounts and consults with service departments when necessary.
Ensures that understanding and agreement is reached on roles and responsibilities ("we do", "you do").
Direct and manage the services provided by Loss Prevention, Claims, Managed Care, Risk Info Services, and the sales service staff. Sells additional lines of coverages and services to existing accounts.
Strategically analyzes assigned accounts for other opportunities and future needs. Responds to customer service issues and inquires solves problems individually or by working thought the services departments.
Follows through to make sure the cause of the problem has identified and resolved. Develops and builds effective working relationships with buyers, brokers, key executives and/or consultants as well as between Liberty Mutual's sales, underwriting and service departments.
Regularly conducts service review meetings both internally and with customer. Ensure the services are delivered appropriately and according to the plan.
Reviews service results with key customer contacts. Uses review data to set performance/result objectives.
Qualifications
Bachelor's Degree or equivalent plus at least 10 years of progressively more responsible P&C insurance experience
Knowledge of property & casualty products (Liberty and competitors'), services, rating plans, contractual agreements, funding alternatives, and financial terms
Demonstrated skills in the areas of negotiation, persuasion, presentation, organization, and problem solving
ARM and/or CPU preferred
Able to express ideas clearly in writing
About Us
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local lawShow full descriptionCollapseApply Now