Account Lead | Full-Time, Remote - Philippines

Account Lead | Full-Time, Remote - PhilippinesDepartment: Magic EAEmployment Type: Permanent - Full TimeLocation: PhilippinesCompensation: ₱38,000 - ₱42,000 / monthDescriptionAbout MagicMagic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.BackgroundOur company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.Check out Magic's Business ProfileKnow more about our Team via Magic's Careers PageAs a New Gen Account Lead, you'll be at the forefront of revolutionizing virtual assistance services. This role puts you in the driver's seat of client and team success, where you'll: Lead direct video interactions with international clientsCoach and develop a high-performing team of virtual assistantsShape the future of our proprietary software through hands-on testingBuild lasting partnerships with clients across global markets • Create pathways for assistant growth and developmentThis is perfect for someone who thrives on direct client interaction, loves developing others, and gets excited about being part of cutting-edge technology development.The impact you’ll make:Client Success ManagementLead engaging video calls with international clients to understand their evolving needsMonitor client satisfaction and proactively address concerns before they escalateCoordinate solutions when clients face challenges with their virtual assistantsIdentify opportunities for clients to expand their VA services and grow their businessEnsure smooth onboarding experiences that set clients up for long-term successBuild strong client relationships focused on mutual growth and satisfactionVirtual Assistant Success DevelopmentCoach and mentor a team of 5-8 virtual assistants to achieve exceptional performanceCoordinate professional development plans that advance VA careers while meeting client needsProvide feedback and training to help VAs exceed client expectationsMonitor VA satisfaction and address concerns about workload, client relationships, or career growthFacilitate skill development opportunities that benefit both VAs and their clientsTrack VA performance metrics and celebrate achievementsSuccess Coordination & Problem ResolutionBridge communication gaps when clients and VAs face misunderstandingsCoordinate replacement processes when client-VA matches need adjustmentFacilitate win-win solutions when conflicts arise between clients and virtual assistantsTranslate client business needs into actionable development plans for VAsCoordinate cross-training opportunities that benefit multiple clients and assistantsEnsure both clients and VAs feel heard, valued, and successful in their partnershipsWhat Makes You a Perfect Fit:We're on the lookout for someone who has:Proven EA/VA Experience - Demonstrated experience working as a Virtual Assistant or Executive Assistant for international clients (US/AU preferred)Client Success Experience - Proven ability to ensure client satisfaction and build lasting professional relationshipsTeam Coordination Experience - Any experience coordinating, mentoring, or supporting other people in achieving their goalsExcellent English Communication - Professional-level written and verbal English for executive interactionsSuccess-Oriented Mindset - Understanding of what drives both client satisfaction and employee successYour superpowers are...Win-Win Thinker - You always look for solutions that benefit everyone involvedSuccess Coordinator - You excel at organizing people and processes for optimal outcomesNatural Facilitator - You help different stakeholders understand and support each otherGrowth Catalyst - You see opportunities for both clients and VAs to expand and improveProactive Communicator - You anticipate needs and address issues before they become problemsEmpathetic Leader - You understand and care about success from multiple perspectivesWhat We Offer:1. Starting Terms:Fixed monthly salary + allowancesHMO coveragePaid Time Off13th month payGovernment benefits (SSS, PhilHealth, PAG-IBIG)9 PM - 6 AM shift (subject to change)2-week comprehensive training provided2. Internal Growth Opportunities at Magic:As a startup focused on growth, we encourage internal mobility and skill development.Successful Account Leads often have opportunities to explore roles in: Team ManagementOperationsClient SuccessTraining & DevelopmentProject ManagementApplication Process:Complete pre-qualifying questionsInterview with Recruiting TeamFinal interview with Operations TeamReceive job offerBegin training programReady to Make an Impact? If you're an experienced VA excited about coordinating success for both clients and virtual assistants, passionate about developing win-win solutions, and eager to be the bridge that creates mutual success, we want to hear from you!Why Magic?Originally posted on Himalayas

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