[Remote] Key Relationships Experience Coordinator (Remote)

Note: The job is a remote job and is open to candidates in USA. charity: water is dedicated to providing clean and safe drinking water to people around the world. The Key Relationships Experience Coordinator will support the systems, reporting, and operational workflows to enhance experiences for major donors, ensuring accurate donor data and facilitating effective communication across teams.ResponsibilitiesEnsuring accuracy and integrity of donor data and membership trackingSalesforce updates and data accuracyPledge approvals and membership status trackingNew member and renewal trackingMembership pipeline hygieneSalesforce event updates (including RSVP list updates)Monitoring donor records for accuracy and completenessPerforming data upkeep, analysis, and reporting across Salesforce and various platforms like Box, Dropmark, etcSupporting reporting needs and maintaining alignment with FinanceReporting accuracy and dashboard maintenanceOverseeing the production of donor impact reportsEvent and field travel ROI trackingTop 200 reporting preparationFinance alignment and monthly reconciliation preparationPreparing reports and supporting data requests across teamsConcur invoice submission support (KRX-related expenses only)Supporting core operational workflows that power the donor experienceImpact report project management (data population, routing to Rep for review, overseeing print and delivery)New Well member onboarding workflow managementList pulls for communications, invitations, and reportingCoordinating data needs for donor communicationsManaging our merchandise inventory and gifting platformCoordinating staff videos for new donorsProofreading major donor pitchesAssisting with coordination of donor gifts and shipments as neededIdentifying opportunities to streamline workflows and strengthen operational systems across the KRX teamSupporting automated process developmentAssisting with improvements to Salesforce workflows, reporting tools, and data systemsMaintaining internal operational workflows and documentationSupporting the experience of major donor trips and events, including:Working on guest lists, event registration systems, event check-in, as well as providing occasional onsite support when neededOrganizing and maintaining materials in an online storage systemSkillsA bachelor's degree1–2 years experience in operations, nonprofit programs, or revenue operationsFamiliarity with a customer relationship management (CRM) tool (Salesforce strongly preferred)Strong attention to detail and the ability to turn around tasks in a timely mannerStrong data management and organizational skillsComfort working with spreadsheets, reports, and dashboardsAbility to multitask and remain calm under pressureProficiency in Apple, Google and Microsoft products, especially ExcelProject management experienceCopywriting experienceBenefitsUnlimited PTOSummer Fridays6-week paid sabbatical leave after 5 years of employmentAnnual bonus potential through The Pool401k plan + employer matchMedical covered at 85% + Dental/Vision contributionsFSA + dependent day care FSAEmployer-paid life insurance, STD, LTD16-week paid maternity and paternity leave for new parentsStipends for Home office, Professional Development, and a You-do-You PerkTSA Pre-check reimbursementFlexible working hours; team members are expected to be online 10am - 4pm ET regardless of location, plus three hours per day asynchronously, which factors in an hour for lunch2-4 annual travel requirements that foster team alignment, connection and in-person collaborationCompany Overviewcharity: water is a non-profit organization that supplies clean and safe drinking water to developing nations. It was founded in 2006, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is http://www.charitywater.org.



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