Account Director – Airlines & Corporate
The Account Director – Airlines & Corporate is responsible for managing and developing business from a portfolio of multinational airline and corporate accounts, with revenue delivery of >$40M from discovered contacts across assigned account portfolio. Delivers revenue to hotels globally, maximizing performance and market share for all brands and across all segments (crew accommodations, distressed passengers, transient, group, and projects). The account portfolio is comprised of global airlines and corporations which have high complexity given their size and global reach. Keys to success in this role are 1) identifying, soliciting, influencing and converting highly valuable revenue opportunities, 2) developing and maximizing relationships with contacts at all levels within the assigned account portfolio, 3) developing and executing innovative strategic plans for each account within each segment, in order to drive rate growth, shift share and deliver more customers to our growing portfolio 4) collaborating with account team members and hotel team members to successfully craft and execute global account plans with regional and local applicability.
Your day to day
• Formulates strategies to optimize account performance and strategic opportunities across IHG functions, regions, and brands.
• Owns the account relationship for the company, engaging the account and company business functions in all interactions (at all levels) related to our mutual business together, representing a 360 view of our account relationship.
• Leads and engages company resources which include global sales team, regional sales leadership, hotel operations, global and regional functional groups (such technology, multi-brand/brand, marketing, loyalty & partnerships, procurement) and senior management. Responsible for all facets of strategic account management, including the development, evolution and execution of strategic account plans, account progress updates for internal and external stakeholders, Corporate, Group & Project RFPs, communicating brand differentiation through brand program, agency events, roadshows, tradeshows, next-gen initiatives, B2B marketing and other sales activities.
• Active participation in crew accommodations site inspections, industry events/groups and be recognized internally and externally in the designated market segments.
• Listens to understand each account and each contact’s needs and expectations and delivers tailored solutions to the account which maximize returns to the client and our business, intentionally differentiating our partnership and offerings vs. competitors.
• Understand Key Account’s drivers, behaviors, values & opportunities. Maintain relationship with multiple key contacts within all subsidiaries and/ or business unites to maximize revenue delivery to IHG. Drives and maximizes revenue and market share growth from each account, resulting in achievement of individual and team sales targets which contributes to the outperformance of our brands and fuels growth for the company.
• Possess end-to-end critical thinking skills: the ability to interpret & action data, articulate a business case, and evaluate ROI/financial impact of potential actions.
What we need from you
• Bachelor’s or Master's Degree in Marketing, Management, Business, Hospitality or an equivalent combination of education and work-related experience.
• 5 - 7 years of progressive work-related experience; Previous experience with crew accommodations considered an asset.
• Demonstrated experience in working in global markets, deep understanding of managing across cultural teams and cultural client interactions.
• Demonstrated sales management experience in organizing, planning, and executing large-scale sales segment plans from conception through implementation.
• Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management, and staff. Must be able to work effectively at board level in client companies, possess strong relationship management skills, and well-developed negotiating and persuading abilities.
• Demonstrated knowledge of hotels and hotel sales & marketing, business planning, etc., along with strong sales ability, sales management, problem solving and analytical skills.
• Demonstrated knowledge of competitors’ sales strategies, positions, and initiatives.
• Demonstrate a strong commercial acumen and hold a high-level understanding of operating in an owned managed and franchised environment. Experience with franchise organization or ownership constituencies is preferable. International experience or handling accounts with international scope is required.
Travel – 30-40%
Location – Remote: **Candidate must reside in the United States***
The salary range for this role is $58,834.00 to $96,000.00. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.
#LI-YM1
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information:
• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
Apply Now
Your day to day
• Formulates strategies to optimize account performance and strategic opportunities across IHG functions, regions, and brands.
• Owns the account relationship for the company, engaging the account and company business functions in all interactions (at all levels) related to our mutual business together, representing a 360 view of our account relationship.
• Leads and engages company resources which include global sales team, regional sales leadership, hotel operations, global and regional functional groups (such technology, multi-brand/brand, marketing, loyalty & partnerships, procurement) and senior management. Responsible for all facets of strategic account management, including the development, evolution and execution of strategic account plans, account progress updates for internal and external stakeholders, Corporate, Group & Project RFPs, communicating brand differentiation through brand program, agency events, roadshows, tradeshows, next-gen initiatives, B2B marketing and other sales activities.
• Active participation in crew accommodations site inspections, industry events/groups and be recognized internally and externally in the designated market segments.
• Listens to understand each account and each contact’s needs and expectations and delivers tailored solutions to the account which maximize returns to the client and our business, intentionally differentiating our partnership and offerings vs. competitors.
• Understand Key Account’s drivers, behaviors, values & opportunities. Maintain relationship with multiple key contacts within all subsidiaries and/ or business unites to maximize revenue delivery to IHG. Drives and maximizes revenue and market share growth from each account, resulting in achievement of individual and team sales targets which contributes to the outperformance of our brands and fuels growth for the company.
• Possess end-to-end critical thinking skills: the ability to interpret & action data, articulate a business case, and evaluate ROI/financial impact of potential actions.
What we need from you
• Bachelor’s or Master's Degree in Marketing, Management, Business, Hospitality or an equivalent combination of education and work-related experience.
• 5 - 7 years of progressive work-related experience; Previous experience with crew accommodations considered an asset.
• Demonstrated experience in working in global markets, deep understanding of managing across cultural teams and cultural client interactions.
• Demonstrated sales management experience in organizing, planning, and executing large-scale sales segment plans from conception through implementation.
• Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management, and staff. Must be able to work effectively at board level in client companies, possess strong relationship management skills, and well-developed negotiating and persuading abilities.
• Demonstrated knowledge of hotels and hotel sales & marketing, business planning, etc., along with strong sales ability, sales management, problem solving and analytical skills.
• Demonstrated knowledge of competitors’ sales strategies, positions, and initiatives.
• Demonstrate a strong commercial acumen and hold a high-level understanding of operating in an owned managed and franchised environment. Experience with franchise organization or ownership constituencies is preferable. International experience or handling accounts with international scope is required.
Travel – 30-40%
Location – Remote: **Candidate must reside in the United States***
The salary range for this role is $58,834.00 to $96,000.00. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.
#LI-YM1
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information:
• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
Apply Now