Abeka Customer Experience; Part Time/Remote
Abeka Customer Experience (Part Time/Remote) page is loaded## Abeka Customer Experience (Part Time/Remote) locations: Remote: Iowa - Remote: Alabama - Remote: Florida - Remote: Virginia - Remote time type: Part time posted on: Posted Todayjob requisition : R0001801## • * Dedicated to Excellence, Committed to Service • * Abeka Customer Experience (Part Time/Remote) The Customer Experience Agent receives customer inquiries, resolves customer issues, provides product information & support, and maintains accurate customer records. Available in these states: AL, FL, GA, , IN, IA, LA, MS, NC, OH, OK, PA, TN, TX, VA, WI and WV. Pay is $15.53/hr work hours: 15-25 hrs./week, varying between off-peak and peak seasons. No benefits. • * Receive Customer Inquiries • * Answer phone calls, chat messages, and emails from customers regarding orders, product details, billing, technical issues, or general questions. • * Resolve Customer Issues • * Identify the root cause of customer problems, provide solutions, troubleshoot technical difficulties, and escalate complex issues to relevant departments when necessary. • * Provide Product Information and Support • * Explain product features, benefits, usage instructions, and address customer concerns about product functionality. • * Maintain Accurate Customer Records • * Document customer interactions, including details of inquiries, resolutions, and any relevant information in the customer relationship management (CRM) system. FLSA Status - Scanning (Non-exempt) • * Education • * Required Education: HS Preferred Education: College Degree • * Work Experience • * Required Experience: 1+ years in team collaboration Preferred Experience: 3+ years in customer service • * Physical Requirements and Skills • * Communication, Deadline Management, Detail-Oriented, Microsoft Applications, Multitasking, Prioritization, Quick Thinking, Working Independently • Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge. Applicants must agree with Pensacola Christian College’s Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments. We reserve the right to fill this role at a higher/lower grade level based on ministry needs. An assessment may be required to be considered for this position. • We are looking for qualified individuals who are “Dedicated to Excellence, Committed to Service”. Employee Services hires for , , and , all of which are experiencing tremendous growth. Our ministry began in 1954 when Pensacola Christian Academy opened with just 35 students. Since then, the Lord has blessed us in many ways. From its inception, we have been • * dedicated to excellence • * as a Christian educational institution that glorifies Christ and is dedicated to training young people to serve God. We are also • * committed to service • * as we reflect the name of Christ to the students whom we minister to daily and to families around the world. #J-18808-Ljbffr Apply tot his job