988 Chat/Text Crisis Specialist (IL) in Alton, IL
Job title: 988 Chat/Text Crisis Specialist (IL) in Alton, IL at Centerstone
Company: Centerstone
Job description: Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!JOB DESCRIPTION:SUMMARY OF POSITIONThis is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. Handles incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. Provides brief clinical screenings, risk assessments and appropriate service linkage for individuals who are experiencing emotional distress. While the interactions begin online, this position may also support telephonic intervention if an individual would prefer or need continued support to ensure safety.ESSENTIAL DUTIES & RESPONSIBILITIES
Provides telephonic or chat clinical screenings and risk assessments.
Answers crisis contacts via the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs.
Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide.
Meets the ethical and clinical standards in compliance with all accreditation.
Actively participates in ongoing supervision, training and team meetings.
Assist in administrative tasks as needed
KNOWLEDGE, SKILLS & ABILITIES
Effectively communicate via written, verbal, in person and virtual methods.
Demonstrates high-level customer service skills and professional etiquette.
Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
Knowledge of suicide assessments.
Skill in providing crisis intervention.
Shifts:#1: 4am-12:30pm Sunday – Thursday with Friday/Saturday Off#2: 4:30am-1:00pm Wednesday-Sunday with Monday/Tuesday off#3: 6:00am-2:30pm Sunday-Thursday with Friday/Saturday off#4: 9am-5:30pm Friday-Tuesday with Wednesday/Thursday off$5: 12pm-8:30pm Sunday-Thursday with Friday/Saturday off#6: 3:00pm-11:00pm Wednesday-Sunday with Monday/Tuesday off#7: 6:30pm-3:00am Friday-Tuesday with Wednesday/Thursday Off#8: 9:00pm-5:30am Sunday-Thursday with Friday/Saturday off#9: 10:00pm-6:30am Tuesday-Saturday with Sunday/Monday offQUALIFICATIONSEducation LevelBachelor’s degree in Behavioral Science, Psychology, Social Work, or related field required; or Certified Peer Recovery Specialist.Years of ExperienceSix months to one year of related crisis experience is preferred.Required Certification/LicensureN/APHYSICAL REQUIREMENTSStanding – 10%Sitting – 90%Squatting – OccasionalKneeling – OccasionalBending – OccasionalDriving – OccasionalLifting – OccasionalDISCLAIMERThe duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.Time Type: Full timePay Range: $19.10--$26.80Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:
Medical, dental, and vision health coverage
Flexible Spending and Health Savings Accounts
403b retirement plan with company match
Paid time off and ten paid holidays
AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
Employee Resource Groups
Continuing education opportunities
Employee Assistance Program
Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.
Expected salary:
Location: Alton, IL
Job date: Fri, 30 May 2025 04:20:32 GMT
Apply for the job now!
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Company: Centerstone
Job description: Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!JOB DESCRIPTION:SUMMARY OF POSITIONThis is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. Handles incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. Provides brief clinical screenings, risk assessments and appropriate service linkage for individuals who are experiencing emotional distress. While the interactions begin online, this position may also support telephonic intervention if an individual would prefer or need continued support to ensure safety.ESSENTIAL DUTIES & RESPONSIBILITIES
Provides telephonic or chat clinical screenings and risk assessments.
Answers crisis contacts via the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs.
Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide.
Meets the ethical and clinical standards in compliance with all accreditation.
Actively participates in ongoing supervision, training and team meetings.
Assist in administrative tasks as needed
KNOWLEDGE, SKILLS & ABILITIES
Effectively communicate via written, verbal, in person and virtual methods.
Demonstrates high-level customer service skills and professional etiquette.
Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
Knowledge of suicide assessments.
Skill in providing crisis intervention.
Shifts:#1: 4am-12:30pm Sunday – Thursday with Friday/Saturday Off#2: 4:30am-1:00pm Wednesday-Sunday with Monday/Tuesday off#3: 6:00am-2:30pm Sunday-Thursday with Friday/Saturday off#4: 9am-5:30pm Friday-Tuesday with Wednesday/Thursday off$5: 12pm-8:30pm Sunday-Thursday with Friday/Saturday off#6: 3:00pm-11:00pm Wednesday-Sunday with Monday/Tuesday off#7: 6:30pm-3:00am Friday-Tuesday with Wednesday/Thursday Off#8: 9:00pm-5:30am Sunday-Thursday with Friday/Saturday off#9: 10:00pm-6:30am Tuesday-Saturday with Sunday/Monday offQUALIFICATIONSEducation LevelBachelor’s degree in Behavioral Science, Psychology, Social Work, or related field required; or Certified Peer Recovery Specialist.Years of ExperienceSix months to one year of related crisis experience is preferred.Required Certification/LicensureN/APHYSICAL REQUIREMENTSStanding – 10%Sitting – 90%Squatting – OccasionalKneeling – OccasionalBending – OccasionalDriving – OccasionalLifting – OccasionalDISCLAIMERThe duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.Time Type: Full timePay Range: $19.10--$26.80Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:
Medical, dental, and vision health coverage
Flexible Spending and Health Savings Accounts
403b retirement plan with company match
Paid time off and ten paid holidays
AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
Employee Resource Groups
Continuing education opportunities
Employee Assistance Program
Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.
Expected salary:
Location: Alton, IL
Job date: Fri, 30 May 2025 04:20:32 GMT
Apply for the job now!
Apply Now