Zoom Platform Engineer - Live Events & UC Del

Location: Remote (Onsite delivery required as needed)Department: Technical Delivery / EngineeringReports To: Global Head of Technical DeliveryRole OverviewWe are seeking a highly technical Zoom Platform Engineer with deep, hands-on expertise across the full Zoom ecosystem — from admin configuration and Rooms architecture to live event production and escalation engineering. Working knowledge of Microsoft Teams, Webex, and Cisco platforms is a plus, but Zoom mastery is the core of this role.This role engineers, configures, and supports enterprise-grade virtual events and serves as a senior escalation point during high-visibility live productions. The ideal candidate is equal parts Zoom power user, network troubleshooter, and live event operator — someone who thrives in high-pressure environments where reliability is non-negotiable.This is not a helpdesk role. It is a live event engineering position operating in time-sensitive, high-stakes environments where redundancy and calm execution under pressure are critical.Key ResponsibilitiesZoom Platform Engineering (Primary Focus)Architect, configure, and administer the full Zoom product suite: Meetings, Webinars, Events, Backstage, Rooms, Phone, and ISO workflowsOwn Zoom admin portal configuration including account hierarchy, security policies, feature enablement, and user provisioningDesign and maintain standardized Zoom build templates, configuration playbooks, and deployment standardsManage Zoom Rooms deployments including hardware configuration, room profiles, and firmware managementConfigure and support Zoom integrations (SSO, calendar connectors, CRM/ticketing, API workflows)Stay current with Zoom platform releases, beta features, and roadmap changes — proactively evaluating their impact on production environmentsMicrosoft Teams & Webex Engineering (Secondary Focus)Configure and support Teams Live Events, Town Halls, and Meetings including admin policy management, Teams Rooms, and meeting configuration at scaleManage Webex Events, Webinars, and Meetings including Control Hub administration, site configuration, and hardware endpoint supportMaintain working knowledge of platform-specific capabilities (e.g., Teams recording and compliance policies, Webex Slido integration, breakout and Q&A workflows) to support events end-to-end on each platformServe as a competent escalation resource on Teams and Webex during live productions, with Zoom as the primary escalation anchorLive Event Engineering & EscalationServe as the primary Tier 2/3 escalation engineer during live productions across Zoom, Teams, and WebexTroubleshoot real-time audio/video, encoding, and signal routing issues with speed and precisionDiagnose and resolve network performance issues: latency, jitter, packet loss, and QoS degradationDesign and implement redundancy and failover protocols for high-visibility eventsLead structured incident response and author post-event RCA documentationCross-Platform & Interoperability SupportSupport interoperability across Zoom, Teams, Webex, and SIP/H.323 endpoints — including native interop and third-party gateway configurationsConfigure RTMP workflows and video signal routing for hybrid and broadcast productionsAdvise on platform selection and configuration trade-offs based on event requirements and client environmentOptimization & AutomationImplement feature updates and platform improvementsDevelop and maintain platform-specific configuration playbooks, runbooks, and technical SOPs across Zoom, Teams, and WebexIdentify automation opportunities targeting a 30–40% reduction in manual setupContribute to long-term scalability and platform architecture planningRequired Qualifications4+ years of hands-on Zoom platform experience spanning Meetings, Webinars, Events, Rooms, and AdminDeep familiarity with the Zoom Admin Portal — account hierarchy, security settings, feature configuration, and reportingProven experience engineering and supporting enterprise-scale live productions on ZoomUnderstanding of networking fundamentals (TCP/IP, DNS, QoS, firewalls, VLANs)Experience with SIP/H.323 interoperability and RTMP/video routing workflowsStrong documentation and escalation management skillsPreferred QualificationsZoom certifications (e.g., Zoom Certified Engineer or equivalent)Working knowledge of Microsoft Teams and/or WebexExperience with Zoom API and webhook integrationsFamiliarity with AV signal chains and broadcast production workflowsCore CompetenciesCalm under pressure — performs consistently during high-stakes, live productionsZoom-native systems thinker — understands the full platform ecosystem, not just individual featuresDetail-oriented problem solver — methodical in diagnosis, precise in executionOwnership mindset — takes end-to-end accountability for event outcomesPlayer/coach mentality — leads by doing and elevates the team around them #LI-OE

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