Yourgi Client Onboarding Manager

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!We are looking to add aClient Onboarding Managerto ourYourgiteam!LOCATION :Fully RemoteREPORTS TO: Director of Yourgi Operations & MarketingPAY:$85,000 -$110,000/ annuallyCORE RESPONSIBILITES:Client Relationship & Onboarding ExcellenceGuide new clients through their journey with us, transforming technical implementations into meaningful connectionsConduct discovery conversations that reveal not just what clients need, but why it matters to them and their petsCreate customized onboarding experiences that reflect our commitment to making pet care effortlessBuild relationships with key stakeholders that extend far beyond project timelinesProject Leadership with PurposeDevelop implementation plans that serve both business objectives and deeper client aspirationsCoordinate cross-functional teams in service of seamless client experiencesTransform project milestones into celebration points that reinforce our shared missionAnticipate challenges before they become obstacles, guided by empathy and foresightEducation & EmpowermentDesign training experiences that connect daily workflows to the larger vision of enhanced pet careCreate learning materials that speak to both technical needs and emotional outcomesFacilitate user acceptance processes that build confidence and excitement about new possibilitiesEnsure every client achieves not just technical success, but genuine transformation in how they serve petsSupport Excellence Across All LevelsProvide frontline support that treats every inquiry as an opportunity to strengthen relationshipsAddress complex technical challenges with patience, expertise, and unwavering commitment to resolutionMentor support team members, sharing wisdom about how technical excellence serves deeper purposeLead critical issue resolution with the understanding that behind every problem is someone who cares deeply about their petDispute Resolution & Reputation StewardshipTransform payment disputes into opportunities for deeper understanding and stronger partnershipsMonitor and respond to feedback across all channels with grace, authenticity, and commitment to improvementConvert challenges into testimonials by addressing concerns with transparency and careProtect and enhance our reputation by ensuring every interaction reflects our valuesProcess Innovation & Continuous ImprovementIdentify opportunities to streamline experiences in service of both clients and our missionGather insights that help us evolve our approach to better serve the pet care communityUse data not just to measure performance, but to understand the human stories behind the numbersCollaborate across departments to create systems that amplify our collective impactREQUIREMENTS:Education & Experience: Bachelor's degree in Business, Communications, or related field, though we value wisdom gained through diverse paths3-5 years of client onboarding or customer success experience, where you've learned that relationships matter more than transactions2+ years of B2B customer support experience, where you've seen how thoughtful service transforms business outcomesDemonstrated ability to manage multiple client implementations while maintaining the personal touch that makes each feel specialExperience with CRM systems, ticketing platforms, and project management tools - understanding them as enablers of human connectionKnowledge of payment processing and dispute resolution, guided by fairness and empathyProficiency with social media platforms, recognizing them as channels for authentic community buildingStrong problem-solving abilities that balance analytical thinking with emotional intelligenceNatural ability to remain calm and professional under pressure, understanding that your response sets the tone for resolutionExceptional written and verbal communication skills that bridge technical complexity and human understandingExperience with conflict resolution that transforms disagreements into deeper understandingCustomer-focused mindset grounded in genuine care for the people and pets we serveAdaptability in the face of change, knowing that flexibility serves both growth and relationship preservationDetail-oriented approach that ensures nothing falls through the cracks of client experienceTeam collaboration spirit that recognizes every role as essential to our shared successMost importantly, alignment with our belief that work can and should be an expression of purpose.Skills:Project Management Professional (PMP) certification that reflects commitment to bringing structure to complexityExperience in SaaS, technology, or pet care industries with insight into how innovation serves traditional valuesAdvanced understanding of APIs and technical integrations, combined with ability to explain complexity simplyPrevious experience developing training programs that connect daily tasks to deeper meaningKnowledge of customer success metrics that measure not just efficiency, but genuine impactBackground in consulting or professional services where client outcomes determined successPERKS:Health, vision, dental, long & short-term disability, and Life insurance A Startup mentality company with stable funding401k match Pet Care discounts Flexible Time OffOpportunity to grow your career with a network of like-minded professionalsDestination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?Originally posted on Himalayas

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