Workstation Deployment Technician - ITS1

Minnesota IT Services is the information technology agency for the State of Minnesota, committed to improving the well-being and quality of life for all Minnesotans. They are seeking a skilled Workstation Deployment Technician to assist with the lifecycle tasks related to desktop and laptop computers, including preparation, imaging, operating system installation, and user onboarding. Responsibilities Assist with the lifecycle tasks related to desktop and laptop computers, currently an installed base of approximately 50,000 devices Preparation, imaging, operating system and application installation, transfer of user settings and data, placement on the customer’s desk, onboarding of the customer to the new computer, retrieval of the customer’s previous computer, sanitization and removal of computer hardware Perform assigned work in a variety of workplace environments including large multi-tenant office buildings, regional field offices, correctional facilities, elected official offices, laboratories, warehouses, and public use spaces Skills This position requires a minimum of one (1) years of IT experience Experience installing, setting up, configuring, and troubleshooting, of computer hardware, software, and peripherals Experience with current mobile (Android, iOS), Windows Client Operating Systems and MacOs Experience with Microsoft Office and Industry standard web browsers Experience with remote support and collaboration tools (e.g. Bomgar, Beyond Trust, TeamViewer, Config Man, RDP, Microsoft Teams, Webex Teams, Slack, Zoom, etc.) Experience working with incident logging, work tracking systems for retrieving ticket queue for work orders. (e.g. Remedy on Demand, Footprints, or ServiceNow) Experience imaging desktops and laptops for deployments (e.g. MECM, Ghost or Acronis) Experience providing customer service and communication effectively Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences Education in Information Technology (IT) or an IT related field may substitute for experience as follows: a master's degree for eighteen (18) months of experience; a bachelor's degree for one (1) year; and an associate's degree for six (6) months This position requires a driver's license for travel between agency-based offices Experience multitasking, prioritizing, working on deadlines, and creating efficiencies Experience writing documentation and presenting ideas to groups of people Experience with digital distribution services (e.g. Google Play Store, Microsoft MECM, Microsoft Store, or Apple App Store) Demonstrated ability to translate technical information for non-technical staff Experience in problem-solving methodology with the ability to multitask in a fast-paced environment Proficient in communication and interpersonal skills as applied to interaction with customers, coworkers, and others Ability to effectively organize and prioritize work and perform in effective and timely manner Benefits Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Training, classes, and professional development Tuition reimbursement Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov) Employee Assistance Program (EAP) for work/life support A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care Company Overview Minnesota IT Services is an information technology agency that offers leadership and planning services. It was founded in 2011, and is headquartered in Saint Paul, Minnesota, USA, with a workforce of 1001-5000 employees. Its website is