Workforce AI Optimization Analyst
Job Description:
• Support forecasting and staffing models by updating inputs, maintaining files, and validating trends.
• Build and maintain dashboards and recurring reports for WFM and staffing metrics.
• Help automate manual workflows across WFM (reporting, trackers, alerts, data pulls).
• Support recruiting and training planning by optimizing the hiring funnel, onboarding throughput, and ramp performance.
• Assist with intraday and weekly workforce performance monitoring (volume vs staffing, SLA risk, schedule gaps).
• Document processes and create repeatable reporting/automation playbooks.
• Interprets data, analyzes results, and provides insights to support data-driven decision-making for ad hoc and on-going reports.
• Stay up-to-date with industry technologies and frameworks to identify trends to maintain best and cutting edge practices in AI.
• Participate in special projects and initiatives as needed.
Requirements:
• 1–2 years of experience in workforce analytics, WFM, operations, staffing analytics, or a related role.
• 1-2 years of foundational experience in AI and automation tools (e.g., using ChatGPT responsibly for drafting, summarizing, and workflow support; building simple automations with scripts, macros, or no-code tools).
• Strong Excel or Google Sheets skills (formulas, pivot tables, data cleaning).
• Comfort working with data and spotting patterns.
• Experience building reports or dashboards (Power BI, Tableau, Looker, or similar is a plus).
• Curiosity and a mindset for automation (“there has to be a faster way”).
• Can provide helpful insights from dense datasets.
• Creative self-starter capable of first principles thinking.
• Strong interpersonal skills that can work across a highly cross-functional environment.
• Excellent oral and written communication skills required.
• Detail oriented and strong organizational skills.
• Previous experience in a B2B SaaS start-up preferred.
• Experience in healthcare is a bonus, as well as exposure to WFM concepts (forecasting, staffing, scheduling), familiarity with recruiting, onboarding, or training operations.
Benefits:
• Competitive Compensation. The annual salary range for this role is $100,000 - $110,000 depending on experience.
• Fun, Fast-paced Environment. An environment that is focused on disrupting the status quo and challenging conventional norms. We are focused on the results you can achieve, not how many hours you spend at a desk.
• Health, dental, and vision insurance. Also includes Basic Life and ADD offerings.
• 401k & Parental Leave Benefits offered to all full-time employees.
• Unlimited PTO. We trust our employees to make the right decisions for the business, and we also recognize that means taking time to take care of yourself.
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• Support forecasting and staffing models by updating inputs, maintaining files, and validating trends.
• Build and maintain dashboards and recurring reports for WFM and staffing metrics.
• Help automate manual workflows across WFM (reporting, trackers, alerts, data pulls).
• Support recruiting and training planning by optimizing the hiring funnel, onboarding throughput, and ramp performance.
• Assist with intraday and weekly workforce performance monitoring (volume vs staffing, SLA risk, schedule gaps).
• Document processes and create repeatable reporting/automation playbooks.
• Interprets data, analyzes results, and provides insights to support data-driven decision-making for ad hoc and on-going reports.
• Stay up-to-date with industry technologies and frameworks to identify trends to maintain best and cutting edge practices in AI.
• Participate in special projects and initiatives as needed.
Requirements:
• 1–2 years of experience in workforce analytics, WFM, operations, staffing analytics, or a related role.
• 1-2 years of foundational experience in AI and automation tools (e.g., using ChatGPT responsibly for drafting, summarizing, and workflow support; building simple automations with scripts, macros, or no-code tools).
• Strong Excel or Google Sheets skills (formulas, pivot tables, data cleaning).
• Comfort working with data and spotting patterns.
• Experience building reports or dashboards (Power BI, Tableau, Looker, or similar is a plus).
• Curiosity and a mindset for automation (“there has to be a faster way”).
• Can provide helpful insights from dense datasets.
• Creative self-starter capable of first principles thinking.
• Strong interpersonal skills that can work across a highly cross-functional environment.
• Excellent oral and written communication skills required.
• Detail oriented and strong organizational skills.
• Previous experience in a B2B SaaS start-up preferred.
• Experience in healthcare is a bonus, as well as exposure to WFM concepts (forecasting, staffing, scheduling), familiarity with recruiting, onboarding, or training operations.
Benefits:
• Competitive Compensation. The annual salary range for this role is $100,000 - $110,000 depending on experience.
• Fun, Fast-paced Environment. An environment that is focused on disrupting the status quo and challenging conventional norms. We are focused on the results you can achieve, not how many hours you spend at a desk.
• Health, dental, and vision insurance. Also includes Basic Life and ADD offerings.
• 401k & Parental Leave Benefits offered to all full-time employees.
• Unlimited PTO. We trust our employees to make the right decisions for the business, and we also recognize that means taking time to take care of yourself.
Apply tot his job
Apply To this Job