Workday Payroll, Time, Absence Consultant

Job Description: • Lead Workday post-production support services for Payroll, Time Tracking, and Absence modules across a portfolio of clients. • Serve as the primary point of contact and strategic advisor for client stakeholders, addressing escalations, resolving complex issues, and guiding clients through system updates and enhancements. • Develop strong client relationships, understanding each organization’s policies, business cycles, and compliance requirements to provide tailored recommendations and support. • Manage day-to-day support activities: triage tickets, troubleshoot issues, and oversee timely resolution in alignment with SLAs. • Own Workday release management: analyze feature updates, assess client impact, and coordinate testing and deployment with client teams. • Identify opportunities to improve client processes and system configuration for efficiency, accuracy, and compliance. • Mentor and lead junior consultants and support analysts, ensuring consistent delivery of high-quality client service and knowledge transfer. • Coordinate with Workday and third-party vendors on behalf of clients for issue resolution and system enhancements. Requirements: • 2+ years of Workday experience, with deep functional expertise in Payroll, Time Tracking, and Absence. • Experience in a managed services model. • Demonstrated experience in a client-facing or consulting role, providing ongoing Workday support and advisory services. • Strong understanding of payroll operations, U.S. tax compliance, time calculation rules, and absence/accrual policies. • Experience leading Workday release assessments and regression testing in a multi-client environment. • Ability to manage multiple clients simultaneously, balancing support demands and strategic initiatives. • Excellent communication, presentation, and relationship management skills. • Workday certification preferred. Benefits: • Additional benefits and perks may also be available, depending on the position and employment terms.