[Work From Home] Team Leader, Outsourced Program Administration
Our team is expanding! We have a new opening for a Team Leader, Outsourced Program Administration! We offer a flexible, hybrid Remote arrangement for this position. This position requires a strong and diverse skillset in relevant areas to drive success. An attractive remuneration of a competitive salary is on offer for the successful candidate. Â Â Description
You Lead the Way. WeÂve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youÂll learn and grow as we help you create a career journey thatÂs unique and... meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, youÂll be recognized for your contributions, leadership, and impactÂevery colleague has the opportunity to share in the companyÂs success. Together, weÂll win as a team, striving to uphold our company values and powerful backing promise to provide the worldÂs best customer experience every day. This Team Leader position is responsible for managing a team of 10-15 B25 Outsourced Program Administrators, ensuring quality service to Global Clients.
Company Culture and Environment
American Express fosters a diverse and inclusive environment where every employee feels valued and empowered. The commitment to integrity and collaboration indicates a strong team-oriented culture that encourages innovation and personal growth.
Career Growth and Development Opportunities
This role offers opportunities for professional development and the potential for career advancement within a globally recognized company. The emphasis on inspiring leadership and collaboration provides a foundation for growth in both personal and professional capacities.
Detailed Benefits and Perks
 Competitive base salaries
 Bonus incentives
 6% Company Match on retirement savings plan
 Free financial coaching and financial well-being support
 Comprehensive medical, dental, vision, life insurance, and disability benefits
 Flexible working model with hybrid, onsite or virtual arrangements
 20 weeks paid parental leave for all parents, regardless of gender
 Free access to global on-site wellness centers
 Free and confidential counseling support through the Healthy Minds program
 Career development and training opportunities
Compensation and Benefits
Salary Range: (55,000.00 to )105,000.00 annually plus bonus. The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, weÂll consider your location, experience, and other job-related factors.
Why you should apply for this position today
This is a fantastic opportunity to lead a dedicated team while being part of a prestigious organization that values its employees and encourages a supportive work environment. The chance to make a real impact in a dynamic service environment is both challenging and rewarding.
Skills
 Strong relationship management and communication skills
 Ability to use data and analysis to inform decision-making
 Exceptional leadership capabilities to inspire and engage teams
 Innovative and strategic thinking with a customer-centric approach
 Proficient in collaboration and negotiation for mutually beneficial solutions
 Proven track record in Operational Management and Customer Service
Responsibilities
 Build and lead a strong team that embraces change and innovative thinking
 Collaborate with internal and external business partners to drive retention and satisfaction
 Develop strategies that align with company priorities and deliver results
 Drive efficiency through automation and optimization of resources
 Ensure compliance with policies and regulations globally
 Respond to issues with urgency while maintaining a customer-first approach
 Seek competitive perspectives to maintain service differentiation
Qualifications
 Minimum of 2 years of People Leadership Call Center Experience
 Consistent track record of leading diverse teams in a dynamic environment
 Strong written and verbal communication skills
 Ability to influence decisions at various levels
 Experience developing and implementing strategies to enhance customer experience
 Innovative leader with change management skills and a growth mindset
Education Requirements
 Relevant degree preferred but not mandatory
Education Requirements Credential Category
 BachelorÂs degree in a related field preferred
Experience Requirements
 Minimum of 2 years in people leadership and operational management
 Experience in leading teams of 10 - 15 employees is preferred
Why work in Phoenix, AZ
Phoenix, known for its warm climate and vibrant culture, offers an appealing living environment with numerous outdoor activities, entertainment, and a growing job market. The city boasts a strong sense of community, diversity, and access to recreation, making it an attractive place for work and play Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now
You Lead the Way. WeÂve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youÂll learn and grow as we help you create a career journey thatÂs unique and... meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, youÂll be recognized for your contributions, leadership, and impactÂevery colleague has the opportunity to share in the companyÂs success. Together, weÂll win as a team, striving to uphold our company values and powerful backing promise to provide the worldÂs best customer experience every day. This Team Leader position is responsible for managing a team of 10-15 B25 Outsourced Program Administrators, ensuring quality service to Global Clients.
Company Culture and Environment
American Express fosters a diverse and inclusive environment where every employee feels valued and empowered. The commitment to integrity and collaboration indicates a strong team-oriented culture that encourages innovation and personal growth.
Career Growth and Development Opportunities
This role offers opportunities for professional development and the potential for career advancement within a globally recognized company. The emphasis on inspiring leadership and collaboration provides a foundation for growth in both personal and professional capacities.
Detailed Benefits and Perks
 Competitive base salaries
 Bonus incentives
 6% Company Match on retirement savings plan
 Free financial coaching and financial well-being support
 Comprehensive medical, dental, vision, life insurance, and disability benefits
 Flexible working model with hybrid, onsite or virtual arrangements
 20 weeks paid parental leave for all parents, regardless of gender
 Free access to global on-site wellness centers
 Free and confidential counseling support through the Healthy Minds program
 Career development and training opportunities
Compensation and Benefits
Salary Range: (55,000.00 to )105,000.00 annually plus bonus. The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, weÂll consider your location, experience, and other job-related factors.
Why you should apply for this position today
This is a fantastic opportunity to lead a dedicated team while being part of a prestigious organization that values its employees and encourages a supportive work environment. The chance to make a real impact in a dynamic service environment is both challenging and rewarding.
Skills
 Strong relationship management and communication skills
 Ability to use data and analysis to inform decision-making
 Exceptional leadership capabilities to inspire and engage teams
 Innovative and strategic thinking with a customer-centric approach
 Proficient in collaboration and negotiation for mutually beneficial solutions
 Proven track record in Operational Management and Customer Service
Responsibilities
 Build and lead a strong team that embraces change and innovative thinking
 Collaborate with internal and external business partners to drive retention and satisfaction
 Develop strategies that align with company priorities and deliver results
 Drive efficiency through automation and optimization of resources
 Ensure compliance with policies and regulations globally
 Respond to issues with urgency while maintaining a customer-first approach
 Seek competitive perspectives to maintain service differentiation
Qualifications
 Minimum of 2 years of People Leadership Call Center Experience
 Consistent track record of leading diverse teams in a dynamic environment
 Strong written and verbal communication skills
 Ability to influence decisions at various levels
 Experience developing and implementing strategies to enhance customer experience
 Innovative leader with change management skills and a growth mindset
Education Requirements
 Relevant degree preferred but not mandatory
Education Requirements Credential Category
 BachelorÂs degree in a related field preferred
Experience Requirements
 Minimum of 2 years in people leadership and operational management
 Experience in leading teams of 10 - 15 employees is preferred
Why work in Phoenix, AZ
Phoenix, known for its warm climate and vibrant culture, offers an appealing living environment with numerous outdoor activities, entertainment, and a growing job market. The city boasts a strong sense of community, diversity, and access to recreation, making it an attractive place for work and play Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now