[Work From Home] Remote Live Chat Agent
Ready to take the next step in your career? Join us as a Remote Live Chat Agent! Whether you're in our Remote hub or working remotely, you'll be a core part of the team. This position requires a strong and diverse skillset in relevant areas to drive success. The salary for this position is set at a competitive salary. Â Â This a Full Remote job, the offer is available from: United States
Key Responsibilities:
 Handling customer queries on Web Chat, E-mails and Social Media
 Educate current and potential customers with product and service information
 Maintain accurate customer records
 Identify and escalate priority issues to the Team Leader and Ops Team
 Actively participate in team meetings
Key Performance Indicators:
 Handle all queries in a polite, professional manner
 Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
 Educate customers on services and processes
 Escalate any issues to the Team Leader
 Achieve agreed KPIs and Objectives
 Adhere strictly to shift schedules
 Adhere to laid down internal policies, procedures and processes
 Work collaboratively with the team
Qualifications
 A Bachelors degree from any stream if a Fresher
 Minimum HSC with a minimum of 1 year of relevant experience
 Passionate about customer care
 Good typing skill
 Fluent in written and spoken English
 Able to work well under pressure and under minimum supervision
 A fast learner who is able to work with set targets
 Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
Additional Information
 IT Asset provided
 5 Days working
 Health and vision Insurance
 Annual Bonus
 Night Shift Allowance
 Overtime Payment
 Referral Hire Bonus
 Team Outings
 Education allowance (Training courses, Udemy, Coursera, etc.)
 Job Location: Remote
This offer from "Jiffy Lube International" has been enriched by Jobgether.com and got a 78% flex score. Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now
Key Responsibilities:
 Handling customer queries on Web Chat, E-mails and Social Media
 Educate current and potential customers with product and service information
 Maintain accurate customer records
 Identify and escalate priority issues to the Team Leader and Ops Team
 Actively participate in team meetings
Key Performance Indicators:
 Handle all queries in a polite, professional manner
 Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
 Educate customers on services and processes
 Escalate any issues to the Team Leader
 Achieve agreed KPIs and Objectives
 Adhere strictly to shift schedules
 Adhere to laid down internal policies, procedures and processes
 Work collaboratively with the team
Qualifications
 A Bachelors degree from any stream if a Fresher
 Minimum HSC with a minimum of 1 year of relevant experience
 Passionate about customer care
 Good typing skill
 Fluent in written and spoken English
 Able to work well under pressure and under minimum supervision
 A fast learner who is able to work with set targets
 Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
Additional Information
 IT Asset provided
 5 Days working
 Health and vision Insurance
 Annual Bonus
 Night Shift Allowance
 Overtime Payment
 Referral Hire Bonus
 Team Outings
 Education allowance (Training courses, Udemy, Coursera, etc.)
 Job Location: Remote
This offer from "Jiffy Lube International" has been enriched by Jobgether.com and got a 78% flex score. Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now