[Work From Home] Global Payroll Expert Team Lead, Americas
If you're driven by purpose, this role is for you. We are hiring a Global Payroll Expert Team Lead, Americas! Enjoy the freedom and flexibility of this Remote role. This position requires a strong and diverse skillset in relevant areas to drive success. Your contribution will be valued, with a compensation package starting at a competitive salary. Â Â Description
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries.
The Global Payroll Expert Team Lead is responsible for leading a regional team of Global Payroll Experts to ensure efficient delivery of services to clients and internal stakeholders. This role involves managing resources, ensuring SLAs are met and maintaining high levels of customer satisfaction.
 Work with the team to understand client's regional needs
 Represent Papaya in a professional manner internally with your team and externally to clients
 Fully understand the features and limitations of Papaya's entire suite of products, and provide guidance to your team
 Coach and develop your team to success, provide feedback to support their growth and development
 Act as an escalation point for your team and work internally to resolve issues
 Complete team requests independently, using your judgement and problem-solving skills
 Navigate internal resources and get answers to your questions, addressing issues end-to-end in a timely manner
 Maintaining GDPR compliance at all times and ensuring your team follows the same requirements
 Monitor Salesforce cases to support your team in ensuring that SLA's are met
 Monitor your team's contribution to our internal Knowledge Base to ensure that we are maintaining up to records and are best placed to support our clients
 Ensure the team are supporting the Account Managers in order for them to ensure the highest level of customer service is provided.
 Ensuring that each case is managed in collaboration with the Account Managers (where needed) and your team until the case is closed
 Ensuring that your team understands the importance of maintaining a good health score for each of their projects
 Monitor and manage your team to ensure the payroll cycles are managed seamlessly and on time
 Assist in training new starters and assigning an ongoing 'buddy' for new team members
Day to day tasks include, but are not limited to the following:
 Managing escalations that arise
 Providing support to each team member, ensuring that each day they are supported, that they are reaching their goals and meeting their growth objectives
 Ensuring that the team is maintaining the SLA's
 Weekly 1:1's with the team members
 Weekly 1:1 with Global Head
 Weekly call with all the Team Leads within the Global Payroll Team (this may result in being outside of local business hours)
 Collaboration with internal stakeholders
 Ensuring that the knowledge base is up to date
 Inspire the team to achieve company goals
 Communicate updates to the team
 Provide feedback in relation to team roadblocks any potential escalations
 Solve any problems that arise within the team
 Mentor and coach the team
 Collaborate on projects with the global teams
Requirements
 University degree
 5+ years payroll experience
 Previous experience managing a team
 Exceptional communication and presentation skills
 Strong team working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact
 Ability to motivate a team and maintain high morale
 Ability to coach & develop each team member effectively and consistently
 Strong critical thinking, analytical skills with a proactive mind-set
 Ability to effectively prioritize tasks and manage time, even under high- pressure situations
 Fluency and excellent communication skills in English. Additional languages an advantage.
 "Customer-First" attitude and approach to all your day-to-day interactions with your customers and your team Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries.
The Global Payroll Expert Team Lead is responsible for leading a regional team of Global Payroll Experts to ensure efficient delivery of services to clients and internal stakeholders. This role involves managing resources, ensuring SLAs are met and maintaining high levels of customer satisfaction.
 Work with the team to understand client's regional needs
 Represent Papaya in a professional manner internally with your team and externally to clients
 Fully understand the features and limitations of Papaya's entire suite of products, and provide guidance to your team
 Coach and develop your team to success, provide feedback to support their growth and development
 Act as an escalation point for your team and work internally to resolve issues
 Complete team requests independently, using your judgement and problem-solving skills
 Navigate internal resources and get answers to your questions, addressing issues end-to-end in a timely manner
 Maintaining GDPR compliance at all times and ensuring your team follows the same requirements
 Monitor Salesforce cases to support your team in ensuring that SLA's are met
 Monitor your team's contribution to our internal Knowledge Base to ensure that we are maintaining up to records and are best placed to support our clients
 Ensure the team are supporting the Account Managers in order for them to ensure the highest level of customer service is provided.
 Ensuring that each case is managed in collaboration with the Account Managers (where needed) and your team until the case is closed
 Ensuring that your team understands the importance of maintaining a good health score for each of their projects
 Monitor and manage your team to ensure the payroll cycles are managed seamlessly and on time
 Assist in training new starters and assigning an ongoing 'buddy' for new team members
Day to day tasks include, but are not limited to the following:
 Managing escalations that arise
 Providing support to each team member, ensuring that each day they are supported, that they are reaching their goals and meeting their growth objectives
 Ensuring that the team is maintaining the SLA's
 Weekly 1:1's with the team members
 Weekly 1:1 with Global Head
 Weekly call with all the Team Leads within the Global Payroll Team (this may result in being outside of local business hours)
 Collaboration with internal stakeholders
 Ensuring that the knowledge base is up to date
 Inspire the team to achieve company goals
 Communicate updates to the team
 Provide feedback in relation to team roadblocks any potential escalations
 Solve any problems that arise within the team
 Mentor and coach the team
 Collaborate on projects with the global teams
Requirements
 University degree
 5+ years payroll experience
 Previous experience managing a team
 Exceptional communication and presentation skills
 Strong team working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact
 Ability to motivate a team and maintain high morale
 Ability to coach & develop each team member effectively and consistently
 Strong critical thinking, analytical skills with a proactive mind-set
 Ability to effectively prioritize tasks and manage time, even under high- pressure situations
 Fluency and excellent communication skills in English. Additional languages an advantage.
 "Customer-First" attitude and approach to all your day-to-day interactions with your customers and your team Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now