[Work From Home] Customer Support Representative, Remote Job
Be a part of something bigger. We're looking for a Customer Support Representative, Remote! This role in Remote not only offers a great job but also a vibrant community. This position requires a strong and diverse skillset in relevant areas to drive success. We believe in rewarding talent. The total rewards package for this role includes a competitive salary. Â Â We believe everyone has a story worth sharing, and anyone can become an exceptional video creator with unlimited reach. We're on a mission to craft top-quality tools for video content creators.
We are seeking a talented, customer-centric professional to join our team as a Customer Support Representative. If you're passionate about video streaming and eager to help others who share that passion, weÂd love to hear from you.
What You Will Do
 Provide accurate and personalized communication to Restream users through live chat, email and social media in a timely manner
 Stay updated on the video and streaming world so you can provide expert solutions to our customers
 Contribute to your ongoing learning and the success of your team by participating in experimentation efforts across the team that help drive meaningful improvements to the customer experience
 Be an advocate of Restream and share product knowledge with customers to foster engagement and loyalty to our product
 Passing customer feedback onto the product or sales team to improve the organizationÂs offerings
What We Look For
 Experience in streaming with Restream
 Understanding how to go live to an RTMP or sites such as Facebook, X, Instagram or Twitch
 Experience in a customer-facing role, and maintain a keen interest in providing outstanding customer support experiences
 Proficient in both verbal and written English language (an additional language such as Portuguese, Spanish, French, or German would be a plus)
 Experience using a Help Desk platform, such as Intercom, Zendesk, Freshworks, etcÂ
 Ability to multitask and handle multiple client conversations simultaneously
 You are resourceful, flexible, and can hold yourself accountable
 You are available to work assigned shift rotations as needed
 Work shift: 5 PM - 2 AM UTC; Days off - Monday and Tuesday
Back in 2015, Restream was founded in Ukraine. We had a burning passion for helping creators to be seen and heard. As the #1 multistreaming solution, Restream inspires over 8 million people worldwide to share their stories through live video and follow their dreams. We believe that a small but highly driven and focused team can make a lasting impact in people's lives.
What We Offer
 A startup environment and a flat company structure
 Work closely with founders and team to build and grow the product
 Opportunity to make an impact on the evolution of the product
 Ability to create something that influences people's lives
 Equity packages for you to truly be a part of the Restream journey
 The tech you need to get your job done Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now
We are seeking a talented, customer-centric professional to join our team as a Customer Support Representative. If you're passionate about video streaming and eager to help others who share that passion, weÂd love to hear from you.
What You Will Do
 Provide accurate and personalized communication to Restream users through live chat, email and social media in a timely manner
 Stay updated on the video and streaming world so you can provide expert solutions to our customers
 Contribute to your ongoing learning and the success of your team by participating in experimentation efforts across the team that help drive meaningful improvements to the customer experience
 Be an advocate of Restream and share product knowledge with customers to foster engagement and loyalty to our product
 Passing customer feedback onto the product or sales team to improve the organizationÂs offerings
What We Look For
 Experience in streaming with Restream
 Understanding how to go live to an RTMP or sites such as Facebook, X, Instagram or Twitch
 Experience in a customer-facing role, and maintain a keen interest in providing outstanding customer support experiences
 Proficient in both verbal and written English language (an additional language such as Portuguese, Spanish, French, or German would be a plus)
 Experience using a Help Desk platform, such as Intercom, Zendesk, Freshworks, etcÂ
 Ability to multitask and handle multiple client conversations simultaneously
 You are resourceful, flexible, and can hold yourself accountable
 You are available to work assigned shift rotations as needed
 Work shift: 5 PM - 2 AM UTC; Days off - Monday and Tuesday
Back in 2015, Restream was founded in Ukraine. We had a burning passion for helping creators to be seen and heard. As the #1 multistreaming solution, Restream inspires over 8 million people worldwide to share their stories through live video and follow their dreams. We believe that a small but highly driven and focused team can make a lasting impact in people's lives.
What We Offer
 A startup environment and a flat company structure
 Work closely with founders and team to build and grow the product
 Opportunity to make an impact on the evolution of the product
 Ability to create something that influences people's lives
 Equity packages for you to truly be a part of the Restream journey
 The tech you need to get your job done Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now