[Work From Home] Customer Service Representative- Home CEU
Job Highlights:Start Date: Immediate openings availablePosition: Customer Service Representative- Home CEULocation: RemoteCompany: WorkwarpCompensation: a competitive salary  At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,
Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,
and the community as a whole.
We have a rich and storied history. Colibri is one of the pioneers of online professional education,
introducing some of the first web-based professional education courses in 2001. Today, the companyÂs
family of brands are the leading online professional education platforms in their respective end-markets.
We proudly to serve >1 million customers annually and employ more than 1,500 mission-aligned
professionals. To learn more, please visit: www.colibrigroup.com
Postion Overview
Colibri Group is on the lookout for an outgoing, customer-focused relationship builder whoÂs ready to make a real impact! As a Customer Service Representative, youÂll be the voice of our company, helping professionals achieve their goals. Your role will be all about creating customers for life, offering support and solutions that keep our customers coming back.
If youÂre passionate about customer success, skilled in listening and problem-solving, and excited to be part of a supportive and collaborative team, weÂd love to meet you. Join us at Colibri Group and help us continue to empower professionals to succeed!
What you'll do
 Engage with existing clients by making and receiving calls to renew and retain their business, as well as reach out to prospective customers to introduce our offerings
 Follow prepared sales scripts to guide conversations with potential clients, effectively conveying the benefits of our products. Respond to inquiries, gather information, and follow up after initial contact to build relationships
 Proactively drive contract renewals by tracking expiration dates and initiating contact with clients to discuss renewal options, with the aim to meet retention and renewal targets
 Resolve client concerns by investigating and addressing complaints, aiming to retain their business and maintain high satisfaction levels
 Stay knowledgeable about competitor products and services, allowing for accurate representation of our offerings. Keep up to date on current promotions and offers, and provide clients with discounts or special offers when applicable
 Manage routine tasks under direct supervision, handling straightforward inquiries while escalating more complex issues to senior team members as needed
What We Are Looking For
 A people-person whoÂs excited to connect and create positive customer experiences
 Sales experience, ideally in a customer-focused or phone-based role
 Strong oral and written communication skills with a customer-focused approach
 Proficient computer skills and experience navigating CRM or call management systems
 Excellent interpersonal skills and a natural ability to build relationships with clients
 A self-motivated individual with a proactive approach to customer retention and sales
 Enthusiasm for learning and growth, with a commitment to delivering an exceptional customer experience
Schedule
 Set schedule
 Varying shifts between 8:00 am-8:00 pm ET
 Rotational weekend availability required
 Some holiday coverage may be required
Benefits We Offer
 401(k) matching
 Health, Dental & Vision Insurance
 Paid time off
 Paid training
 Employee Assistance Program
 Professional Education Coursework
 Tuition Reimbursement
Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today! Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now
Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,
and the community as a whole.
We have a rich and storied history. Colibri is one of the pioneers of online professional education,
introducing some of the first web-based professional education courses in 2001. Today, the companyÂs
family of brands are the leading online professional education platforms in their respective end-markets.
We proudly to serve >1 million customers annually and employ more than 1,500 mission-aligned
professionals. To learn more, please visit: www.colibrigroup.com
Postion Overview
Colibri Group is on the lookout for an outgoing, customer-focused relationship builder whoÂs ready to make a real impact! As a Customer Service Representative, youÂll be the voice of our company, helping professionals achieve their goals. Your role will be all about creating customers for life, offering support and solutions that keep our customers coming back.
If youÂre passionate about customer success, skilled in listening and problem-solving, and excited to be part of a supportive and collaborative team, weÂd love to meet you. Join us at Colibri Group and help us continue to empower professionals to succeed!
What you'll do
 Engage with existing clients by making and receiving calls to renew and retain their business, as well as reach out to prospective customers to introduce our offerings
 Follow prepared sales scripts to guide conversations with potential clients, effectively conveying the benefits of our products. Respond to inquiries, gather information, and follow up after initial contact to build relationships
 Proactively drive contract renewals by tracking expiration dates and initiating contact with clients to discuss renewal options, with the aim to meet retention and renewal targets
 Resolve client concerns by investigating and addressing complaints, aiming to retain their business and maintain high satisfaction levels
 Stay knowledgeable about competitor products and services, allowing for accurate representation of our offerings. Keep up to date on current promotions and offers, and provide clients with discounts or special offers when applicable
 Manage routine tasks under direct supervision, handling straightforward inquiries while escalating more complex issues to senior team members as needed
What We Are Looking For
 A people-person whoÂs excited to connect and create positive customer experiences
 Sales experience, ideally in a customer-focused or phone-based role
 Strong oral and written communication skills with a customer-focused approach
 Proficient computer skills and experience navigating CRM or call management systems
 Excellent interpersonal skills and a natural ability to build relationships with clients
 A self-motivated individual with a proactive approach to customer retention and sales
 Enthusiasm for learning and growth, with a commitment to delivering an exceptional customer experience
Schedule
 Set schedule
 Varying shifts between 8:00 am-8:00 pm ET
 Rotational weekend availability required
 Some holiday coverage may be required
Benefits We Offer
 401(k) matching
 Health, Dental & Vision Insurance
 Paid time off
 Paid training
 Employee Assistance Program
 Professional Education Coursework
 Tuition Reimbursement
Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today! Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now