[Work From Home] Call Center Agent I-FULL-TIME
Bring your passion and expertise to make a difference as a Call Center Agent I-FULL-TIME! Enjoy the freedom and flexibility of this Remote role. This position requires a strong and diverse skillset in relevant areas to drive success. We are prepared to offer a competitive salary to attract a top-tier candidate for this role. Â Â Our Vision is to be the best choice for healthcare in our community
Job Title: Call Center Agent I - FULL-TIME
Dept.: Call Center
Reports to: Call Center Supervisor / Associate Director of Operations
 THIS IS A REMOTE POSITION HOWEVER MUST BE AVAILABLE TO BE ON-SITE FOR TRAINING. MUST RESIDE IN FL/PREFERABLY IMMEDIATE TAMPA BAY REGION**
We are looking for Call Center Agents for a high volume medical clinic located in our Administrative Office in Land O Lakes. NO WEEKENDS! Primary duties are to serve patients by determining needs, answering inquires, resolving problems and fulfilling requests, while maintaining a professional appearance and attitude. The successful candidate will be able to accept ownership for effectively scheduling appointments; and solving customer issues, complaints and inquiries, while keeping customer satisfaction at the core of every decision and behavior.
WHAT DOES FLORIDA MEDICAL CLINIC ORLANDO HEALTH HAVE TO OFFER ITS EMPLOYEES?
We offer a wide choice of compensation and benefit programs that are among the best. From competitive salaries to retirement plans. We make every effort to take care of the people who make our company great.
 Gives you an employer that you will have pride in working for
 Provides excellent training programs and opportunities for growth
 Offers Medical Benefits including:
 Employer Contributions to HSA high deductible plan
 Discounts at our medical facilities
 Cigna Open Access OAPIN & OAP plans
 Supports Incentive based Wellness Programs
 Offers company sponsored Life Insurance with buy-up provisions
 Provides Dental, Vision, Long and Short Term Disability, Accident & Illness policy options
 Supports Paid Time Off and Holidays
 Gives generous 401K plan with annual 3% Employer contribution after one year of employment
 Values and appreciates its employees
 Boasts a reputation for superior health care and quality service
Keys to Success in this Role:
 Answers assigned department/queue overflow calls
 Answers an average of 150+ calls daily
 Confirms patient information
 Makes/cancels/reschedules appointments
 Monitors requests daily
 Maintains an organized and clean work area
Job Qualifications:
 High School Diploma or GED equivalent
 Strong team player
 Strong customer service orientation
 Basic computer proficiency
 Must be able to multi-task effectively
 A year of medical office experience preferred
Physical and Mental Demands:
 Physical requirements
 Normal concentration and normal complexity of decision making
 High level verbal and written communication skills
 Above average ability to manage multiple tasks simultaneously
Occupational Exposure:
 Low risk exposure to bloodborne pathogens and chemical hazards
We are an Equal Opportunity Employer and make employment decisions without regard to race, gender, disability or protected veteran status.
#IND123 Apply Job! We Want to Hear From You!If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply Now
Job Title: Call Center Agent I - FULL-TIME
Dept.: Call Center
Reports to: Call Center Supervisor / Associate Director of Operations
 THIS IS A REMOTE POSITION HOWEVER MUST BE AVAILABLE TO BE ON-SITE FOR TRAINING. MUST RESIDE IN FL/PREFERABLY IMMEDIATE TAMPA BAY REGION**
We are looking for Call Center Agents for a high volume medical clinic located in our Administrative Office in Land O Lakes. NO WEEKENDS! Primary duties are to serve patients by determining needs, answering inquires, resolving problems and fulfilling requests, while maintaining a professional appearance and attitude. The successful candidate will be able to accept ownership for effectively scheduling appointments; and solving customer issues, complaints and inquiries, while keeping customer satisfaction at the core of every decision and behavior.
WHAT DOES FLORIDA MEDICAL CLINIC ORLANDO HEALTH HAVE TO OFFER ITS EMPLOYEES?
We offer a wide choice of compensation and benefit programs that are among the best. From competitive salaries to retirement plans. We make every effort to take care of the people who make our company great.
 Gives you an employer that you will have pride in working for
 Provides excellent training programs and opportunities for growth
 Offers Medical Benefits including:
 Employer Contributions to HSA high deductible plan
 Discounts at our medical facilities
 Cigna Open Access OAPIN & OAP plans
 Supports Incentive based Wellness Programs
 Offers company sponsored Life Insurance with buy-up provisions
 Provides Dental, Vision, Long and Short Term Disability, Accident & Illness policy options
 Supports Paid Time Off and Holidays
 Gives generous 401K plan with annual 3% Employer contribution after one year of employment
 Values and appreciates its employees
 Boasts a reputation for superior health care and quality service
Keys to Success in this Role:
 Answers assigned department/queue overflow calls
 Answers an average of 150+ calls daily
 Confirms patient information
 Makes/cancels/reschedules appointments
 Monitors requests daily
 Maintains an organized and clean work area
Job Qualifications:
 High School Diploma or GED equivalent
 Strong team player
 Strong customer service orientation
 Basic computer proficiency
 Must be able to multi-task effectively
 A year of medical office experience preferred
Physical and Mental Demands:
 Physical requirements
 Normal concentration and normal complexity of decision making
 High level verbal and written communication skills
 Above average ability to manage multiple tasks simultaneously
Occupational Exposure:
 Low risk exposure to bloodborne pathogens and chemical hazards
We are an Equal Opportunity Employer and make employment decisions without regard to race, gender, disability or protected veteran status.
#IND123 Apply Job! We Want to Hear From You!If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply Now