[Work From Home] Associate Customer Service Representative
Now hiring at workwarp for a pivotal Associate Customer Service Representative 1st Shift  Starting Rate $17.23/hr! This role is located at our Remote facility. This position requires a strong and diverse skillset in relevant areas to drive success. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.   Schedule: Monday-Friday, 10:30am-7:00pm Eastern Time (7:30am-4:00pm Pacific Time)
Overtime required as needed...
What you will do Â
As an Associate Customer Experience Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.
 Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
 Follow standardized process to ensure 100% quality for all orders
 Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications
 Understand, interpret, and explain detailed information of processes and procedures
 Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
 Demonstrate flexibility in responding to new and rapidly changing situations and environment
 Demonstrate an understanding of how decisions impact customers, markets and sales representatives
 Provide support beyond standard hours as needed if call volume and/or workload require additional time
What you need Â
Required
 Ability to communicate in a clear and concise manner
 Demonstrated clear and concise written and verbal communication skills
 Desire to provide best-in-class customer service
 Ability to work flexible hours as needed to support the business needs
Preferred
 AssociateÂs degree a plus; High School diploma or GED equivalent preferred
 At least 2 years of customer service or account management experience
 Experience with Systems Applications & Products (SAP), Enterprise Resource Planning (ERP) software
 Experience with Salesforce and PowerBI
$17.23  $27.74 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now
Overtime required as needed...
What you will do Â
As an Associate Customer Experience Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.
 Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
 Follow standardized process to ensure 100% quality for all orders
 Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications
 Understand, interpret, and explain detailed information of processes and procedures
 Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
 Demonstrate flexibility in responding to new and rapidly changing situations and environment
 Demonstrate an understanding of how decisions impact customers, markets and sales representatives
 Provide support beyond standard hours as needed if call volume and/or workload require additional time
What you need Â
Required
 Ability to communicate in a clear and concise manner
 Demonstrated clear and concise written and verbal communication skills
 Desire to provide best-in-class customer service
 Ability to work flexible hours as needed to support the business needs
Preferred
 AssociateÂs degree a plus; High School diploma or GED equivalent preferred
 At least 2 years of customer service or account management experience
 Experience with Systems Applications & Products (SAP), Enterprise Resource Planning (ERP) software
 Experience with Salesforce and PowerBI
$17.23  $27.74 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now