WIOA/ SNAP Case Manager (Part-Time)
Job title: WIOA/ SNAP Case Manager (Part-Time) in Philadelphia, PA at Propel America
Company: Propel America
Job description: WIOA/SNAP JETS Case Manager (Part-Time)Preferred application deadline: April 15, 2025Location: Philadelphia, PA (Hybrid)About UsOur country's education and workforce systems are inequitable, failing to meet the needs of our most marginalized citizens. Historically, workforce education has led to low-wage jobs disconnected from ongoing higher education, which has created significant barriers for career advancement. At the same time, traditional higher education has increasingly become unaffordable for Americans from lower-income backgrounds while also lacking direct connection to the labor market. The consequences of these systemic failures are dire.At Propel America, we believe a better system should and can exist. We believe high school graduates shouldn't have to choose between forestalling income and accruing significant debt while pursuing a traditional college degree or forestalling education and mobility for low-wage, entry-level work with few opportunities for advancement. Propel is building that better system - a Jobs-First Higher Education - that allows young adults from low-income backgrounds to access an affordable and efficient pathway to a good job that serves as a springboard to a choice-filled life.By working backward from the needs of established employer partners, Propel America:
Partners with employers to assess talent needs, create relevant training programs, and hire diverse, local talent for their in-demand roles.
Recruit, guide, and support young adults (18-24 years old), particularly those from low-income backgrounds, through a blended, technology-enabled career accelerator inclusive of a suite of products and supports (including career exploration, cohort learning, one-on-one coaching, etc) to ensure fellows have what they need to be successful in their job interview, persist in the workforce, and a plan for ongoing education and career advancement.
Partners with training and higher education organizations to offer in-demand credentials that allow young adults to earn college credits
To learn more about Propel America, please visit .The OpportunityThis role will provide excellent customer-centered services and data management for Propel's Workforce Innovation and Opportunity Act (WIOA) specialized populations program, specifically the single parent population and the Supplemental Nutrition Assistance Program (SNAP) Job Experience and Training Services (JETs) program. Propel America has grants to support these two specialized populations, enrolled in our training program in Philadelphia.Propel is looking for a detail oriented, technology savvy, customer focused case manager to provide Philadelphia based support to these grants. The WIOA/SNAP Case Manager will be responsible for completing all WIOA/SNAP- required documents, forms, data entry, allowable services, and outcome reporting. They will deliver outreach and case management, specific to the specialized population within this program's scope of work, working directly with the WIOA/SNAP fellows. Additionally, the role will collaborate with Propel's Grants and Finance Director, Philadelphia-focused Success Coach, and PhilaWorks West staff in service of successfully implementing other aspects of this grant and its required elements.This is a part-time position, 20-25 hours/week. The hours are flexible and may require working evenings.ResponsibilitiesResponsibilities include, but are not limited to, the following:Workforce Innovation and Opportunity Act (WIOA)Case Management for WIOA registered fellows (Outreach and Intake) (20%)
Coordinate all intake requirements to ensure we meet enrollment targets including but no limited to outreach and intake meetings
Hold regular office hours for fellows, twice a month
Coordinate with Propel Success coaches as needed
Compile and review documents to ensure validity and ensure an accurate WIOA case file for each fellow
Reach out to fellows in need of supportive services, coordinate and hold in person meetings for completion of required documentation
Assist fellow with identifying community resources to reduce barriers to success
Following up for 90 days post-hire to obtain employment verification documentation
Ensure all WIOA physical case files are up to date for each fellow
Data Entry into Commonwealth Workforce Development System (CWDS) (25%)
Complete WIOA application in CWDS 2.0, including entering barriers and training program enrollment codes
Review Salesforce report for WIOA fellow updates
Update fellows case files in CWDS on a monthly basis using the appropriate program codes
Enter detailed casenotes for each program code entered into the CWDS system
Responsible for Secure File Storage/Other (5%)
Placing all WIOA compliant case files into a secure filing bag
Transporting files in a secure filing bag to the PhilaWorks West office for secure storage, at the end of each in person day.
Assist in all programmatic client recruitment campaigns which will include tasks such as: dispersing new fellow outreach materials
Assist with annual audits and site visits
Attending client referral/recruitment meetings and/or events
Attending weekly meetings with WIOA program staff, virtually
Supplemental Nutrition Assistance Program (SNAP) Job Experience and Training Services (JETs)Case Management for SNAP JETs registered fellows (Outreach and Intake) (20%)
Conduct all intake for participants to ensure we meet enrollment targets. Intake includes survey analysis, outreach to fellows and in person intake meetings.
Coordinate with Propel Success coaches as needed
Compile and review documents to ensure validity and ensure an accurate SNAP case file for the fellow
Reach out to fellows in need of support services, coordinate and hold in person meetings for completion of required documentation
Assist fellow with identifying community resources to reduce barriers to success
Following up for 90 days post-hire to obtain employment verification documentation
Data Entry into Commonwealth Workforce Development System (CWDS) (25%)
Complete the reverse referral process in CWDS
Populate the fellows file in CWDS using the information gathered during the intake meeting.
Enter the appropriate enrollment training program codes into CWDS
Enter detailed casenotes for each program code entered into the CWDS system
Review SF report for SNAP fellow activities
Identify and enter appropriate activities codes and casenotes into CWDS
Other Duties (5%)
Creating a casefile for every eligible fellow on the Google Drive, ensuring to encrypt any documents containing PII
Sharing the files with the appropriate staff.
Assist in all programmatic client recruitment campaigns which will include tasks such as: dispersing new fellow outreach materials
Assist with annual audits and site visits
Attending client referral/recruitment meetings and/or events
Attending weekly meetings with SNAP program staff
Role Requirements
Travel to West Philadelphia: 3 days per week (Monday, Wednesday, and Friday) during onboarding season and as needed once training begins. After each in person session where case files are created or updated. Storage destination: PhilaWorks West office is less than 2 miles away from in person sessions
Available to meet in person with participants during evenings and weekends as necessary
Strong data entry skills
Strong case management skills
Proficient in using databases systems (Salesforce and CWDS preferred)
Proficient in Microsoft Office Applications
Preferred Qualifications & Experiences
Strong mission and values-alignment, including an equity orientation to advancing a Job-First Higher Education approach for our fellows, and experience with and knowledge of the population we serve.
Self-motivated and resourceful, able to work independently in a remote environment
Prior experience in case management
Ability to comply with HIPAA laws and regulations
Strong written and verbal communication skills;
Strong knowledge and understanding of Workforce Innovation and Opportunities Act; including but not limited to regulations and requirements
Strong knowledge and understanding of Supplemental Nutrition Assistance Program (SNAP) Job Experience and Training Services (JETs); including but not limited to regulations and requirements
Ability to interact with a wide variety of individuals and demonstrate a positive professional attitude
Experience working with Philadelphia community-based organizations or systems that serve low income individuals. Lived experience is welcome.
CompensationThis is a part-time position for 6 months with a potential to extend up to 18 months beginning April 7, 2025 for 20 - 25 hours per week during onboarding season, then 15 - 20 hours once training begins, at a rate of $25 per hour.Interested in Applying?Please submit your application here. The application deadline to apply for this position is April 15. After this date we do not guarantee review of submissions.Propel America is an equal-opportunity employer and does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.We encourage candidates from historically underrepresented backgrounds to apply.
Expected salary: $25 per hour
Location: Philadelphia, PA
Apply for the job now!
Apply Now
Company: Propel America
Job description: WIOA/SNAP JETS Case Manager (Part-Time)Preferred application deadline: April 15, 2025Location: Philadelphia, PA (Hybrid)About UsOur country's education and workforce systems are inequitable, failing to meet the needs of our most marginalized citizens. Historically, workforce education has led to low-wage jobs disconnected from ongoing higher education, which has created significant barriers for career advancement. At the same time, traditional higher education has increasingly become unaffordable for Americans from lower-income backgrounds while also lacking direct connection to the labor market. The consequences of these systemic failures are dire.At Propel America, we believe a better system should and can exist. We believe high school graduates shouldn't have to choose between forestalling income and accruing significant debt while pursuing a traditional college degree or forestalling education and mobility for low-wage, entry-level work with few opportunities for advancement. Propel is building that better system - a Jobs-First Higher Education - that allows young adults from low-income backgrounds to access an affordable and efficient pathway to a good job that serves as a springboard to a choice-filled life.By working backward from the needs of established employer partners, Propel America:
Partners with employers to assess talent needs, create relevant training programs, and hire diverse, local talent for their in-demand roles.
Recruit, guide, and support young adults (18-24 years old), particularly those from low-income backgrounds, through a blended, technology-enabled career accelerator inclusive of a suite of products and supports (including career exploration, cohort learning, one-on-one coaching, etc) to ensure fellows have what they need to be successful in their job interview, persist in the workforce, and a plan for ongoing education and career advancement.
Partners with training and higher education organizations to offer in-demand credentials that allow young adults to earn college credits
To learn more about Propel America, please visit .The OpportunityThis role will provide excellent customer-centered services and data management for Propel's Workforce Innovation and Opportunity Act (WIOA) specialized populations program, specifically the single parent population and the Supplemental Nutrition Assistance Program (SNAP) Job Experience and Training Services (JETs) program. Propel America has grants to support these two specialized populations, enrolled in our training program in Philadelphia.Propel is looking for a detail oriented, technology savvy, customer focused case manager to provide Philadelphia based support to these grants. The WIOA/SNAP Case Manager will be responsible for completing all WIOA/SNAP- required documents, forms, data entry, allowable services, and outcome reporting. They will deliver outreach and case management, specific to the specialized population within this program's scope of work, working directly with the WIOA/SNAP fellows. Additionally, the role will collaborate with Propel's Grants and Finance Director, Philadelphia-focused Success Coach, and PhilaWorks West staff in service of successfully implementing other aspects of this grant and its required elements.This is a part-time position, 20-25 hours/week. The hours are flexible and may require working evenings.ResponsibilitiesResponsibilities include, but are not limited to, the following:Workforce Innovation and Opportunity Act (WIOA)Case Management for WIOA registered fellows (Outreach and Intake) (20%)
Coordinate all intake requirements to ensure we meet enrollment targets including but no limited to outreach and intake meetings
Hold regular office hours for fellows, twice a month
Coordinate with Propel Success coaches as needed
Compile and review documents to ensure validity and ensure an accurate WIOA case file for each fellow
Reach out to fellows in need of supportive services, coordinate and hold in person meetings for completion of required documentation
Assist fellow with identifying community resources to reduce barriers to success
Following up for 90 days post-hire to obtain employment verification documentation
Ensure all WIOA physical case files are up to date for each fellow
Data Entry into Commonwealth Workforce Development System (CWDS) (25%)
Complete WIOA application in CWDS 2.0, including entering barriers and training program enrollment codes
Review Salesforce report for WIOA fellow updates
Update fellows case files in CWDS on a monthly basis using the appropriate program codes
Enter detailed casenotes for each program code entered into the CWDS system
Responsible for Secure File Storage/Other (5%)
Placing all WIOA compliant case files into a secure filing bag
Transporting files in a secure filing bag to the PhilaWorks West office for secure storage, at the end of each in person day.
Assist in all programmatic client recruitment campaigns which will include tasks such as: dispersing new fellow outreach materials
Assist with annual audits and site visits
Attending client referral/recruitment meetings and/or events
Attending weekly meetings with WIOA program staff, virtually
Supplemental Nutrition Assistance Program (SNAP) Job Experience and Training Services (JETs)Case Management for SNAP JETs registered fellows (Outreach and Intake) (20%)
Conduct all intake for participants to ensure we meet enrollment targets. Intake includes survey analysis, outreach to fellows and in person intake meetings.
Coordinate with Propel Success coaches as needed
Compile and review documents to ensure validity and ensure an accurate SNAP case file for the fellow
Reach out to fellows in need of support services, coordinate and hold in person meetings for completion of required documentation
Assist fellow with identifying community resources to reduce barriers to success
Following up for 90 days post-hire to obtain employment verification documentation
Data Entry into Commonwealth Workforce Development System (CWDS) (25%)
Complete the reverse referral process in CWDS
Populate the fellows file in CWDS using the information gathered during the intake meeting.
Enter the appropriate enrollment training program codes into CWDS
Enter detailed casenotes for each program code entered into the CWDS system
Review SF report for SNAP fellow activities
Identify and enter appropriate activities codes and casenotes into CWDS
Other Duties (5%)
Creating a casefile for every eligible fellow on the Google Drive, ensuring to encrypt any documents containing PII
Sharing the files with the appropriate staff.
Assist in all programmatic client recruitment campaigns which will include tasks such as: dispersing new fellow outreach materials
Assist with annual audits and site visits
Attending client referral/recruitment meetings and/or events
Attending weekly meetings with SNAP program staff
Role Requirements
Travel to West Philadelphia: 3 days per week (Monday, Wednesday, and Friday) during onboarding season and as needed once training begins. After each in person session where case files are created or updated. Storage destination: PhilaWorks West office is less than 2 miles away from in person sessions
Available to meet in person with participants during evenings and weekends as necessary
Strong data entry skills
Strong case management skills
Proficient in using databases systems (Salesforce and CWDS preferred)
Proficient in Microsoft Office Applications
Preferred Qualifications & Experiences
Strong mission and values-alignment, including an equity orientation to advancing a Job-First Higher Education approach for our fellows, and experience with and knowledge of the population we serve.
Self-motivated and resourceful, able to work independently in a remote environment
Prior experience in case management
Ability to comply with HIPAA laws and regulations
Strong written and verbal communication skills;
Strong knowledge and understanding of Workforce Innovation and Opportunities Act; including but not limited to regulations and requirements
Strong knowledge and understanding of Supplemental Nutrition Assistance Program (SNAP) Job Experience and Training Services (JETs); including but not limited to regulations and requirements
Ability to interact with a wide variety of individuals and demonstrate a positive professional attitude
Experience working with Philadelphia community-based organizations or systems that serve low income individuals. Lived experience is welcome.
CompensationThis is a part-time position for 6 months with a potential to extend up to 18 months beginning April 7, 2025 for 20 - 25 hours per week during onboarding season, then 15 - 20 hours once training begins, at a rate of $25 per hour.Interested in Applying?Please submit your application here. The application deadline to apply for this position is April 15. After this date we do not guarantee review of submissions.Propel America is an equal-opportunity employer and does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.We encourage candidates from historically underrepresented backgrounds to apply.
Expected salary: $25 per hour
Location: Philadelphia, PA
Apply for the job now!
Apply Now