Weekend Overnight Operations Support Associate (Remote)
We're seeking a highly skilled and compassionate Operations Support Associate to join our team at Imagen Technologies, a cutting-edge healthcare startup revolutionizing patient care. As a Weekend Overnight Operations Support Associate, you will play a vital role in providing exceptional customer service, troubleshooting, and support to our patients, physicians, and internal teams.
Key Highlights:
Remote work arrangement with a competitive hourly rate ($24 - $29/hour) and benefits
Full-time weekend overnight shift (Friday 6pm to Saturday 8am EDT, Saturday 6pm to Sunday 8am EDT, Sunday 6pm to Monday 8am EDT)
8-week remote training period (Monday - Friday, 40 hours/week) outside of regular shift schedule
Opportunity to work with a high-growth company backed by Google Ventures and leading clinical networks
Collaborative and dynamic team environment with a strong commitment to equal employment opportunity and diversity
About Us:
Imagen Technologies is transforming the healthcare landscape by enabling patients to receive immediate diagnostic tests, results, and next steps within a single primary care appointment. With over $160m in funding, we're rapidly expanding our AI-enabled platform across the US, aiming to deliver care to 5m patients by 2026.
Responsibilities:
Provide exceptional customer service via phone, email, and chat, resolving issues and escalating as needed
Triage calls, emails, and chat messages from customers and internal clinicians
Monitor clinical systems to ensure operational targets are met
Develop application expertise to support physicians, clinical staff, and support staff
Facilitate provider communication and collaboration
Input data into customer EMR systems and extract data for consult referral programs
Requirements:
Associate's degree and 1+ year of experience in healthcare technology support, or High School Diploma/GED and 3+ years of experience
Recent healthcare experience with EMR systems and ticketing system experience preferred
Excellent verbal and written communication skills, with strong computer skills and attention to detail
Organized and able to work in a fast-paced environment with strong documentation skills
What We Offer:
Competitive hourly rate and benefits package
Opportunity to work with a innovative and growing company
Remote work arrangement with a reliable WiFi network and quiet workspace required
Professional development and growth opportunities
How to Apply:
If you're a motivated and compassionate individual with a passion for healthcare technology, please apply now. We can't wait to hear from you!
Apply Now
Apply Now
Key Highlights:
Remote work arrangement with a competitive hourly rate ($24 - $29/hour) and benefits
Full-time weekend overnight shift (Friday 6pm to Saturday 8am EDT, Saturday 6pm to Sunday 8am EDT, Sunday 6pm to Monday 8am EDT)
8-week remote training period (Monday - Friday, 40 hours/week) outside of regular shift schedule
Opportunity to work with a high-growth company backed by Google Ventures and leading clinical networks
Collaborative and dynamic team environment with a strong commitment to equal employment opportunity and diversity
About Us:
Imagen Technologies is transforming the healthcare landscape by enabling patients to receive immediate diagnostic tests, results, and next steps within a single primary care appointment. With over $160m in funding, we're rapidly expanding our AI-enabled platform across the US, aiming to deliver care to 5m patients by 2026.
Responsibilities:
Provide exceptional customer service via phone, email, and chat, resolving issues and escalating as needed
Triage calls, emails, and chat messages from customers and internal clinicians
Monitor clinical systems to ensure operational targets are met
Develop application expertise to support physicians, clinical staff, and support staff
Facilitate provider communication and collaboration
Input data into customer EMR systems and extract data for consult referral programs
Requirements:
Associate's degree and 1+ year of experience in healthcare technology support, or High School Diploma/GED and 3+ years of experience
Recent healthcare experience with EMR systems and ticketing system experience preferred
Excellent verbal and written communication skills, with strong computer skills and attention to detail
Organized and able to work in a fast-paced environment with strong documentation skills
What We Offer:
Competitive hourly rate and benefits package
Opportunity to work with a innovative and growing company
Remote work arrangement with a reliable WiFi network and quiet workspace required
Professional development and growth opportunities
How to Apply:
If you're a motivated and compassionate individual with a passion for healthcare technology, please apply now. We can't wait to hear from you!
Apply Now
Apply Now