Website Operations & Technical Support Specialist
Skills & Scope of Responsibilities
What You’ll Be Working On
You’ll support and maintain a large portfolio of WordPress and Shopify websites, handling daily site operations, integrations, performance, security, and client support across multiple platforms.
WordPress & Website Management
• Maintain and support 170+ WordPress websites
• Work primarily with the Avada theme
• Perform WordPress core, theme, and plugin updates
• Troubleshoot site issues, errors, and conflicts
• Configure and maintain SMTP email delivery
• Build and maintain custom WordPress plugins (plus)
• Perform WordPress site migrations (hosting, domains, servers)
• Build and manage advanced forms using Gravity Forms, including:
• Multi-step and conditional logic forms
• Third-party integrations
• API‑based workflows
Hosting, Servers, & Infrastructure
• Strong Linux server experience required
• Work within WHM and cPanel environments
• Create, manage, and troubleshoot CRON jobs
• Manage backups, restores, and site deployments using:
• Installatron
• WordPress Management Toolkit
• Configure and manage Cloudflare (DNS, nameservers, security settings)
• Manage domains through GoDaddy
• Assist with domain, DNS, and hosting recovery issues
Email & Account Support
• Set up and manage client email accounts using:
• Google Workspace (Gmail)
• Zoho Mail
• Configure DNS records (MX, SPF, DKIM, DMARC)
• Troubleshoot email delivery and authentication issues
• Help clients recover email accounts and access
Shopify Support
• Support and maintain Shopify stores
• Help clients select and configure the right Shopify apps
• Implement anti-fraud and store security solutions
• Assist with store configuration, integrations, and troubleshooting
Development & Integrations
• Python experience for integrations with Shopify APIs
• JavaScript experience, including Cloudflare Workers
• Build and maintain API connections between WordPress, Shopify, and third-party systems
• Work with REST APIs and webhooks
Accessibility & Compliance
• Implement and maintain accessibility compliance using AudioEye
• Make manual site updates to address accessibility issues
• Implement cookie consent solutions, including:
• TrustArc
• CookieYes
• Cookiebot
• Ensure sites meet privacy and consent requirements
Performance, Analytics & SEO
• Connect websites to Google Analytics and Google Search Console
• Improve website speed and performance
• Implement technical SEO optimizations, including:
• Core Web Vitals improvements
• Indexing and crawlability fixes
• Performance and structure improvements
Client Support & Problem Solving
• Support clients with website, hosting, email, and domain issues
• Diagnose and resolve technical problems efficiently
• Communicate technical concepts clearly to non-technical clients
• Manage multiple tasks and priorities across many websites
Required Experience
• Strong experience with WordPress
• Linux server administration experience
• DNS and email configuration knowledge
• Experience with Cloudflare
• Comfortable supporting a large number of live websites
Nice to Have
• Custom WordPress plugin development
• Python development
• JavaScript development
• Shopify API experience
• Accessibility compliance experience
• Technical SEO experience
All salary estimates are provided by Indeed, not First Station Media.
Work Location: Remote
Apply Now
Apply Now
What You’ll Be Working On
You’ll support and maintain a large portfolio of WordPress and Shopify websites, handling daily site operations, integrations, performance, security, and client support across multiple platforms.
WordPress & Website Management
• Maintain and support 170+ WordPress websites
• Work primarily with the Avada theme
• Perform WordPress core, theme, and plugin updates
• Troubleshoot site issues, errors, and conflicts
• Configure and maintain SMTP email delivery
• Build and maintain custom WordPress plugins (plus)
• Perform WordPress site migrations (hosting, domains, servers)
• Build and manage advanced forms using Gravity Forms, including:
• Multi-step and conditional logic forms
• Third-party integrations
• API‑based workflows
Hosting, Servers, & Infrastructure
• Strong Linux server experience required
• Work within WHM and cPanel environments
• Create, manage, and troubleshoot CRON jobs
• Manage backups, restores, and site deployments using:
• Installatron
• WordPress Management Toolkit
• Configure and manage Cloudflare (DNS, nameservers, security settings)
• Manage domains through GoDaddy
• Assist with domain, DNS, and hosting recovery issues
Email & Account Support
• Set up and manage client email accounts using:
• Google Workspace (Gmail)
• Zoho Mail
• Configure DNS records (MX, SPF, DKIM, DMARC)
• Troubleshoot email delivery and authentication issues
• Help clients recover email accounts and access
Shopify Support
• Support and maintain Shopify stores
• Help clients select and configure the right Shopify apps
• Implement anti-fraud and store security solutions
• Assist with store configuration, integrations, and troubleshooting
Development & Integrations
• Python experience for integrations with Shopify APIs
• JavaScript experience, including Cloudflare Workers
• Build and maintain API connections between WordPress, Shopify, and third-party systems
• Work with REST APIs and webhooks
Accessibility & Compliance
• Implement and maintain accessibility compliance using AudioEye
• Make manual site updates to address accessibility issues
• Implement cookie consent solutions, including:
• TrustArc
• CookieYes
• Cookiebot
• Ensure sites meet privacy and consent requirements
Performance, Analytics & SEO
• Connect websites to Google Analytics and Google Search Console
• Improve website speed and performance
• Implement technical SEO optimizations, including:
• Core Web Vitals improvements
• Indexing and crawlability fixes
• Performance and structure improvements
Client Support & Problem Solving
• Support clients with website, hosting, email, and domain issues
• Diagnose and resolve technical problems efficiently
• Communicate technical concepts clearly to non-technical clients
• Manage multiple tasks and priorities across many websites
Required Experience
• Strong experience with WordPress
• Linux server administration experience
• DNS and email configuration knowledge
• Experience with Cloudflare
• Comfortable supporting a large number of live websites
Nice to Have
• Custom WordPress plugin development
• Python development
• JavaScript development
• Shopify API experience
• Accessibility compliance experience
• Technical SEO experience
All salary estimates are provided by Indeed, not First Station Media.
Work Location: Remote
Apply Now
Apply Now