Website Operations & Security Manager
Location: Pasig,Metro Manila,Philippines
ClinicMind is a Health IT and Revenue Cycle Management company with a U.S.-based parent organization. We deliver cloud-based solutions that power modern medical practices, including Electronic Health Records (EHR), Practice Management Systems, and end-to-end Revenue Cycle Management services. Our platform supports healthcare providers in delivering efficient, compliant, and patient-centered care.We are seeking a highly skilled Website Operations & Security Manager to ensure the stability, performance, and security of all ClinicMind web properties. This role is critical in maintaining a seamless digital experience for users by proactively monitoring infrastructure, managing WordPress environments, and defending against security threats.You will take ownership of website reliability, deployment processes, and system health while collaborating with cross-functional teams to support ongoing improvements and releases.Role SummaryThe Website Operations & Security Manager is responsible for ensuring the continuous availability, performance, and security of all company web properties. This role oversees deployment workflows, monitors site health, manages WordPress environments, and safeguards against malicious activity such as DDoS and bot attacks. The position requires both hands-on technical execution and proactive system oversight.Key Responsibilities1. Website Uptime & PerformanceMonitor website availability, uptime, and performance across all environmentsDiagnose and resolve outages, slowdowns, and broken functionalityImplement uptime monitoring tools and alerting systemsOptimize site speed, caching, and infrastructure performance2. Deployment & TestingMaintain staging/test environments that mirror productionTest all updates (plugins, themes, code changes) prior to production releaseExecute controlled deployments with rollback proceduresDocument release processes and maintain deployment standards3. WordPress & Platform ManagementManage WordPress core, plugins, and themes across environmentsEnsure compatibility and stability of all componentsPerform regular updates, backups, and database maintenanceTroubleshoot plugin conflicts and site errors4. Monitoring & Issue DetectionContinuously scan for:Broken pages or linksNon-functioning plugins or featuresFrontend/UI issuesSet up automated monitoring for errors and anomaliesMaintain logs and incident tracking documentation5. Security & Threat MitigationImplement and manage protections against DDoS, bots, and malicious trafficConfigure firewalls, rate limiting, and security plugins/toolsMonitor for vulnerabilities and apply patches promptlyConduct periodic security audits and risk assessments6. Backup & RecoveryEstablish automated backup systemsRegularly test restoration processesEnsure disaster recovery readiness and documentation7. Collaboration & DocumentationWork with developers, marketing, and product teams on website updatesMaintain technical documentation for systems, processes, and incidentsProvide recommendations for infrastructure improvements. QUALIFICATIONSBachelor’s degree in Computer Science, Information Technology, or a related technical field5+ years of experience in IT operations, DevOps, or systems administration3+ years working with WordPress environments (production-level)Experience handling website outages, incidents, and performance issuesExperience with Firewalls, WAFs, bot mitigation tools (DDoS protection strategies) MUST HAVE:High comfort level working on Eastern Time Zone/US ShiftGood internet access at homeMobile HotspotLaptop/Desktop of at least 8 GB
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