Want Junior Salesforce Administrator (Remote) in Phoenix, AZ
Job title: Junior Salesforce Administrator (Remote)
Company: Medcerts
Job description: MedCerts a Stride Inc. company (NYSE: LRN) is a national online training provider strengthening the workforce through innovative eLearning solutions. Focused on certifications in high-demand areas of allied healthcare and IT, it serves individuals from all backgrounds, including the military and their families, career changers and the under- and unemployed. MedCerts delivers career training through HD-quality video-based instruction, virtual simulations, games and animations, and on-the-job training through Experiential Learning solutions. Since 2009, the company has developed over 45 career programs, trained and up-skilled more than 55,000 individuals across the country and partnered with over 500 American Job Centers and more than 1,000 healthcare and academic organizations to build talent pipelines, and provide the option of articulated college credit to our students. In 2020, MedCerts was acquired by Stride, Inc. Stride has transformed the teaching and learning experience for millions of people by providing innovative, high-quality, tech-enabled education solutions, curriculum, and programs directly to students, schools, the military, and enterprises in primary, secondary, and post-secondary settings. For more information, visit medcerts.com.
We are looking for a Junior Salesforce Administrator to join our team to ensure our company capitalizes on the benefits offered by this innovative CRM system. Junior Salesforce Administrator responsibilities include creating user accounts, maintaining our sales databases, and training staff on the effective use of Salesforce products. Ultimately, you will work with a small team of IT professionals to ensure our organization utilizes different tools and capabilities offered by Salesforce effectively and efficiently. The Salesforce Administrator will answer questions originating from both within the organization and the student base. The ideal candidate will have evidence of having executed or supported customer-facing web applications in a technical support position. Successful candidates will be able to demonstrate excellent communication skills and independently problem-solve issues in an integrated web application environment with many independencies.
This position will support general application operations across the companys platform, including triaging support cases, provide front-line support for technical support, investigate errors/bugs, disposition support tickets, work on projects with agile methodology and escalate issues as necessary. The Salesforce Administrator will also develop documentation, improve existing processes, and support operations priorities as needed. The company has built a traditional Learning Management System (LMS) and a Content and Learning Managements System (CLMS) to support learners across multiple industries, through several unique business channels.
GENERAL DUTIES AND RESPONSIBILITIES
Participate in ongoing projects to improve platform processes, testing of new features
Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions and public groups
Resolve user support tickets
Identify and gather requirements from users and stakeholders
Support team members and monitor user adoption of Salesforce tools in our organization
Provide ongoing user training and create training materials as needed
Learn and support the companys online platform and Salesforce support issues.
Answer technical support questions about software platform, escalate more difficult issues
Disposition support tickets, create and close tasks/cases, carry out technical investigations
REQUIRED QUALIFICATIONS
Salesforce Administrator 1 certification
1-2 years of Salesforce Administrator experience
Strong analytical skills & independent problem-solving ability
Customer-focused and strong customer service skills
Experience in customer-facing technical support role
Working knowledge of web technologies, relational database systems, and multi-layer applications
PREFERRED QUALIFICATIONS
Salesforce Administrator 2 certification
Pursued or graduated with a bachelor's degree in Computer Science, Information Technology, or related STEM degree program, or related equivalent additional experience
Knowledge of database architecture (SQL)
Understanding of e-Learning standards including SCORM, AICC, and xAPI
BENEFITS
Fully remote working environment with equipment provided by MedCerts
Paid time off and holidays
401K with a company match
Health, Dental, and Vision Insurance available to you on start date
Life Insurance
Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
Parental leave
Tuition Assistance (including a University of Phoenix Partnership)
Employee Assistance Program
Pet Insurance
Weight Loss & Gym Benefits
Verizon Wireless Discount
WORKING CONDITIONS
This is a flexible position in which work will be completed during normal business hours (approximately 8:00am 5:30pm).
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Expected salary:
Location: Phoenix, AZ
Apply Now
Company: Medcerts
Job description: MedCerts a Stride Inc. company (NYSE: LRN) is a national online training provider strengthening the workforce through innovative eLearning solutions. Focused on certifications in high-demand areas of allied healthcare and IT, it serves individuals from all backgrounds, including the military and their families, career changers and the under- and unemployed. MedCerts delivers career training through HD-quality video-based instruction, virtual simulations, games and animations, and on-the-job training through Experiential Learning solutions. Since 2009, the company has developed over 45 career programs, trained and up-skilled more than 55,000 individuals across the country and partnered with over 500 American Job Centers and more than 1,000 healthcare and academic organizations to build talent pipelines, and provide the option of articulated college credit to our students. In 2020, MedCerts was acquired by Stride, Inc. Stride has transformed the teaching and learning experience for millions of people by providing innovative, high-quality, tech-enabled education solutions, curriculum, and programs directly to students, schools, the military, and enterprises in primary, secondary, and post-secondary settings. For more information, visit medcerts.com.
We are looking for a Junior Salesforce Administrator to join our team to ensure our company capitalizes on the benefits offered by this innovative CRM system. Junior Salesforce Administrator responsibilities include creating user accounts, maintaining our sales databases, and training staff on the effective use of Salesforce products. Ultimately, you will work with a small team of IT professionals to ensure our organization utilizes different tools and capabilities offered by Salesforce effectively and efficiently. The Salesforce Administrator will answer questions originating from both within the organization and the student base. The ideal candidate will have evidence of having executed or supported customer-facing web applications in a technical support position. Successful candidates will be able to demonstrate excellent communication skills and independently problem-solve issues in an integrated web application environment with many independencies.
This position will support general application operations across the companys platform, including triaging support cases, provide front-line support for technical support, investigate errors/bugs, disposition support tickets, work on projects with agile methodology and escalate issues as necessary. The Salesforce Administrator will also develop documentation, improve existing processes, and support operations priorities as needed. The company has built a traditional Learning Management System (LMS) and a Content and Learning Managements System (CLMS) to support learners across multiple industries, through several unique business channels.
GENERAL DUTIES AND RESPONSIBILITIES
Participate in ongoing projects to improve platform processes, testing of new features
Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions and public groups
Resolve user support tickets
Identify and gather requirements from users and stakeholders
Support team members and monitor user adoption of Salesforce tools in our organization
Provide ongoing user training and create training materials as needed
Learn and support the companys online platform and Salesforce support issues.
Answer technical support questions about software platform, escalate more difficult issues
Disposition support tickets, create and close tasks/cases, carry out technical investigations
REQUIRED QUALIFICATIONS
Salesforce Administrator 1 certification
1-2 years of Salesforce Administrator experience
Strong analytical skills & independent problem-solving ability
Customer-focused and strong customer service skills
Experience in customer-facing technical support role
Working knowledge of web technologies, relational database systems, and multi-layer applications
PREFERRED QUALIFICATIONS
Salesforce Administrator 2 certification
Pursued or graduated with a bachelor's degree in Computer Science, Information Technology, or related STEM degree program, or related equivalent additional experience
Knowledge of database architecture (SQL)
Understanding of e-Learning standards including SCORM, AICC, and xAPI
BENEFITS
Fully remote working environment with equipment provided by MedCerts
Paid time off and holidays
401K with a company match
Health, Dental, and Vision Insurance available to you on start date
Life Insurance
Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
Parental leave
Tuition Assistance (including a University of Phoenix Partnership)
Employee Assistance Program
Pet Insurance
Weight Loss & Gym Benefits
Verizon Wireless Discount
WORKING CONDITIONS
This is a flexible position in which work will be completed during normal business hours (approximately 8:00am 5:30pm).
Powered by JazzHR
Expected salary:
Location: Phoenix, AZ
Apply Now