Walmart Remote Senior Resolution Coordinator
Walmart Remote Senior Resolution Coordinator October 27, 2024 Overview The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, and email. We are a metrics-driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year. We Invest in You! At Walmart, we focus on the growth and development of our associates. We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition. We are looking for career-minded, customer-centric individuals who are experienced in providing best-in-class customer service. Responsibilities As a Customer Care Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues. Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers’ needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference. Qualifications • Must type a minimum of 25 WPM • Proficient with Microsoft Office programs Outlook and Word • High school diploma or GED • Successful completion of mandatory training • Preferred - 6 months experience in a contact center or retail environment • Preferred – 6 months experience with computer processing data entry software Location: Work from Home in Approved States Eligible states: AL, AR, AZ, FL, GA, , KS, KY, LA, ME, MD, MI, MO, MS, NE, NM, NC, OH, OK, SC, TN, TX, UT, VT, VA, WY Hours: We provide 24/7 customer care with a variety of shift opportunities If you are not currently located in one of the identified states, your application will not be considered for this position. Please review other positions on the Career Portal that interest you. #J-18808-Ljbffr Apply tot his job