Waitstaff

Encore Luxury Living is a hospitality company seeking dedicated waitstaff to enhance the dining experience for residents and guests. The role involves greeting residents, taking meal orders, serving food, and ensuring a clean and organized dining area while providing excellent customer service.ResponsibilitiesCheck floor plan for assigned station and side workGreet all residents and guests. Assist residents to table and help them fold walkers as neededDistribute/collect menus. Take meal orders, monitor residents’ dietary needs and make menu suggestions accordinglyAssist in the plating and proper portion controls of some or all of the following: appetizer, salads, soup, beverages and desserts for residents and guestsBefore serving, check the meal to ensure that it is appetizing in appearance and aroma and will present wellServe meals and beverages to residents, ensuring accuracy and promptnessMonitor resident’s eating habits and report anything unusual to the Director of WellnessCheck back to tables after the meal is served to see that meal is acceptable and that residents have everything needed for a satisfying dining experienceWatch for residents' cues and non-verbal communication to anticipate their needs and provide prompt serviceRespond promptly to special requests and dietary preferences, accommodating residents' individual needs. Respond to resident questions about the food, if possible, if not, report the question to the Chef on dutySet and clear tables. Ensure cleanliness and organization in the dining area. Check table settings for cleanliness, especially inspecting glass and silverware and remove and/or replace as necessaryPick up all dirty dishes as the resident finishes each courseBus tables at end of meal. Carry soiled dishes, utensils, etc., to wash area; scrape dishes and place in the dish drop off areaRe-sets tables in station completely, including wiping down vases, salt and pepper shakers, change tablecloths, wipe chairs and chair legsAssure that condiments and supplies for the next meal are readily availableProvide excellent customer service to residents, their families, and guests, creating a friendly and comfortable environmentDevelop positive relationships with residents, addressing them by name and engaging in conversation to enhance their dining experienceFamiliarize yourself with the daily menu, including options for special diets and dietary restrictions prior to approaching wait stationsAssist residents in making informed choices by providing detailed descriptions of the menu items and making recommendations based on their preferencesWork closely and cooperatively with kitchen staff, ensuring accurate communication of orders and any specific dietary requirementsCollaborate with other team members to maintain a smooth flow of service and address any issues or concerns promptlyAssist other employees in the performance of their assignments when you are available, seeking out opportunities to helpRecognize the need for variations in staffing and volunteer to fill open shiftsFollow established hygiene and safety protocols, maintaining cleanliness and organization in the dining areaAdhere to food handling guidelines and ensure proper sanitation of dishes, utensils, and service areasFollow proper storage practices, including time and date labeling, quality assurance, categorizing storage areas and stock rotationDetect and identify any unpleasant odors in the dining area, such as spoiled food or unsanitary conditions, and promptly address themClean and sanitize the following: commercial coffee maker, iced tea machine, juice and /or soda dispenser, ice cream freezer, soft serve yogurt, reach-in refrigerators and freezers, bussing carts, conveyor and/or popup toaster, stainless steel, storage and production surfacesVacuum floors and mats, sweep floor in service area, remove trash as requiredComplete special assigned cleaning jobs based on periodic schedulesFoster a sense of community by engaging with residents, listening to their feedback, and addressing any concerns or special requestsPromote social interaction during mealtimes to enhance the residents' overall experienceSupport the organization and execution of special events and celebrations within the communityAssist in setting up and decorating dining areas for these occasions, ensuring a festive and welcoming atmosphereWear proper and clean company uniformPerforms other duties and/or assists in other departments as assigned by Supervisor, Executive Director or Manager on dutySkillsCheck floor plan for assigned station and side workGreet all residents and guests. Assist residents to table and help them fold walkers as neededDistribute/collect menus. Take meal orders, monitor residents' dietary needs and make menu suggestions accordinglyAssist in the plating and proper portion controls of some or all of the following: appetizer, salads, soup, beverages and desserts for residents and guestsBefore serving, check the meal to ensure that it is appetizing in appearance and aroma and will present wellServe meals and beverages to residents, ensuring accuracy and promptnessMonitor resident's eating habits and report anything unusual to the Director of WellnessCheck back to tables after the meal is served to see that meal is acceptable and that residents have everything needed for a satisfying dining experienceWatch for residents' cues and non-verbal communication to anticipate their needs and provide prompt serviceRespond promptly to special requests and dietary preferences, accommodating residents' individual needs. Respond to resident questions about the food, if possible, if not, report the question to the Chef on dutySet and clear tables. Ensure cleanliness and organization in the dining area. Check table settings for cleanliness, especially inspecting glass and silverware and remove and/or replace as necessaryPick up all dirty dishes as the resident finishes each courseBus tables at end of meal. Carry soiled dishes, utensils, etc., to wash area; scrape dishes and place in the dish drop off areaRe-sets tables in station completely, including wiping down vases, salt and pepper shakers, change tablecloths, wipe chairs and chair legsAssure that condiments and supplies for the next meal are readily availableProvide excellent customer service to residents, their families, and guests, creating a friendly and comfortable environmentDevelop positive relationships with residents, addressing them by name and engaging in conversation to enhance their dining experienceFamiliarize yourself with the daily menu, including options for special diets and dietary restrictions prior to approaching wait stationsAssist residents in making informed choices by providing detailed descriptions of the menu items and making recommendations based on their preferencesWork closely and cooperatively with kitchen staff, ensuring accurate communication of orders and any specific dietary requirementsCollaborate with other team members to maintain a smooth flow of service and address any issues or concerns promptlyAssist other employees in the performance of their assignments when you are available, seeking out opportunities to helpRecognize the need for variations in staffing and volunteer to fill open shiftsFollow established hygiene and safety protocols, maintaining cleanliness and organization in the dining areaAdhere to food handling guidelines and ensure proper sanitation of dishes, utensils, and service areasFollow proper storage practices, including time and date labeling, quality assurance, categorizing storage areas and stock rotationDetect and identify any unpleasant odors in the dining area, such as spoiled food or unsanitary conditions, and promptly address themClean and sanitize the following: commercial coffee maker, iced tea machine, juice and /or soda dispenser, ice cream freezer, soft serve yogurt, reach-in refrigerators and freezers, bussing carts, conveyor and/or popup toaster, stainless steel, storage and production surfacesVacuum floors and mats, sweep floor in service area, remove trash as requiredComplete special assigned cleaning jobs based on periodic schedulesFoster a sense of community by engaging with residents, listening to their feedback, and addressing any concerns or special requestsPromote social interaction during mealtimes to enhance the residents' overall experienceSupport the organization and execution of special events and celebrations within the communityAssist in setting up and decorating dining areas for these occasions, ensuring a festive and welcoming atmosphereWear proper and clean company uniformPerforms other duties and/or assists in other departments as assigned by Supervisor, Executive Director or Manager on dutyCompany OverviewEncore Luxury Living provides independent living rental apartments for seniors. It was founded in undefined, and is headquartered in Jericho, New York, USA, with a workforce of 51-200 employees. Its website is https://encoreluxuryliving.com.



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