Wagering Customer Service Agent - Part Time (Shifts Vary)
Job title: Wagering Customer Service Agent - Part Time (Shifts Vary) in Hot Springs, AR at Oaklawn Racing Casino Resort
Company: Oaklawn Racing Casino Resort
Job description: Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.We are currently seeking a talented individual to become a Wagering Customer Service Agent. An individual could be successful if they possess the following:ESSENTIAL DUTIES AND RESPONSIBILITIESThis role will be responsible for providing exceptional support to users of our online sports wagering platform Oaklawn Sports via instant chat, phone and email. The ideal Candidate will have a passion for sports, a strong understanding of online betting and the ability to assist customers efficiently and professionally.
Respond promptly and professionally to customer inquiries via live chat, email, and phone
Provide support for account-related issues, deposits and withdrawals, technical trouble shooting, and general betting inquiries
Assist customers in navigating the platform, understanding betting market, and resolving wagering disputes
Identify and escalate complex issues to the appropriate department while ensuring timely follow-ups
Maintain up-to-date knowledge of sports wagering regulations, promotions, and platform policies
Accurately document customer interactions and resolutions in the customer support system
Monitor and report suspicious activity to ensure compliance with responsible gaming policies
Work in a fast-paced environment while maintaining a high level of professionalism and empathy
Always maintain positive guest relations
Resolve guest complaints, ensuring guest satisfaction
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Consistently offer professional, friendly and engaging service
Answer telephone and email inquiries in a timely manner
Comply with all company privacy standards
Follow department policies, procedures and service standards
Follow all safety policies
Ability to work nights, weekends and holidays
Punctual attendance required
Must be able to prioritize and multi-task effectively
Must be able to meet exceptional service standards
Excellent communication skills with an emphasis on proper phone etiquette
Excellent listening skills
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to remain positive, resourceful and improvise while working in a fast-paced environment, sometimes under pressure
Must be able to type 50 words per minute
Computer proficiency is required; Microsoft Office, Outlook, Word, Excel
Must be highly motivated and customer-focused
Other duties as assigned
QUALIFICATION REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
Previous experience in customer service, preferably within online gaming, sport betting, or hospitality industries
Strong knowledge of sports wagering platforms
Excellent written and verbal communication skills
Ability to multitask and work efficiently under pressure
Strong problem-solving skills and attention to detail
Flexible availability, including nights, weekends, and holidays
Familiarity with responsible gaming practices and industry regulations is a plus
Proficiency in multiple languages is a plus
SUPERVISORY RESPONSIBILITIESThis job does not have supervisory responsibilities.LANGUAGE SKILLSAbility to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.CERTIFICATES, LICENSES, REGISTRATIONSEmployee must be able to qualify for licenses and permits required by federal, state and local regulations.OAKLAWN AN EQUAL OPPORTUNITY EMPLOYER.It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.
Expected salary:
Location: Hot Springs, AR
Apply for the job now!
Apply Now
Company: Oaklawn Racing Casino Resort
Job description: Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.We are currently seeking a talented individual to become a Wagering Customer Service Agent. An individual could be successful if they possess the following:ESSENTIAL DUTIES AND RESPONSIBILITIESThis role will be responsible for providing exceptional support to users of our online sports wagering platform Oaklawn Sports via instant chat, phone and email. The ideal Candidate will have a passion for sports, a strong understanding of online betting and the ability to assist customers efficiently and professionally.
Respond promptly and professionally to customer inquiries via live chat, email, and phone
Provide support for account-related issues, deposits and withdrawals, technical trouble shooting, and general betting inquiries
Assist customers in navigating the platform, understanding betting market, and resolving wagering disputes
Identify and escalate complex issues to the appropriate department while ensuring timely follow-ups
Maintain up-to-date knowledge of sports wagering regulations, promotions, and platform policies
Accurately document customer interactions and resolutions in the customer support system
Monitor and report suspicious activity to ensure compliance with responsible gaming policies
Work in a fast-paced environment while maintaining a high level of professionalism and empathy
Always maintain positive guest relations
Resolve guest complaints, ensuring guest satisfaction
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Consistently offer professional, friendly and engaging service
Answer telephone and email inquiries in a timely manner
Comply with all company privacy standards
Follow department policies, procedures and service standards
Follow all safety policies
Ability to work nights, weekends and holidays
Punctual attendance required
Must be able to prioritize and multi-task effectively
Must be able to meet exceptional service standards
Excellent communication skills with an emphasis on proper phone etiquette
Excellent listening skills
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to remain positive, resourceful and improvise while working in a fast-paced environment, sometimes under pressure
Must be able to type 50 words per minute
Computer proficiency is required; Microsoft Office, Outlook, Word, Excel
Must be highly motivated and customer-focused
Other duties as assigned
QUALIFICATION REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
Previous experience in customer service, preferably within online gaming, sport betting, or hospitality industries
Strong knowledge of sports wagering platforms
Excellent written and verbal communication skills
Ability to multitask and work efficiently under pressure
Strong problem-solving skills and attention to detail
Flexible availability, including nights, weekends, and holidays
Familiarity with responsible gaming practices and industry regulations is a plus
Proficiency in multiple languages is a plus
SUPERVISORY RESPONSIBILITIESThis job does not have supervisory responsibilities.LANGUAGE SKILLSAbility to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.CERTIFICATES, LICENSES, REGISTRATIONSEmployee must be able to qualify for licenses and permits required by federal, state and local regulations.OAKLAWN AN EQUAL OPPORTUNITY EMPLOYER.It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.
Expected salary:
Location: Hot Springs, AR
Apply for the job now!
Apply Now