VP/Director of Care Operations – Transformation

Job Description:
• Build & Lead Next-Generation Care Teams
• Recruit, train, and scale care teams that proactively engage patients through outbound and inbound outreach.
• Drive excellence in communication, documentation, and value-based outcomes.
• Develop workflows for triage, care coordination, education, and escalation.
• Lead the adoption of AI-driven outreach, documentation, quality monitoring, and decision support.
• Ensure care teams are working at top-of-license, shifting repetitive tasks to automation.
• Partner with Product and Data teams to deploy, test, and scale automation that improves efficiency, accuracy, and consistency.
• Own day-to-day care operations: performance dashboards, staffing models, QA programs, and capacity planning.
• Ensure delivery against contractual SLAs and key payer metrics.
• Translate payer requirements into clear operational workflows and accountability structures.
• Stand up care teams with the right structure, capacity, and leadership coverage for live operations.
• Launch operating standards for outreach, documentation, and quality.
• Activate live care programs integrated with Chamber’s platform.
• Implement first-wave AI functionality into frontline workflows to demonstrate efficiency gains.
• Lead an exec-level performance readout on engagement, capacity, and scalability readiness.

Requirements:
• Build & Lead Next-Generation Care Teams
• Recruit, train, and scale care teams that proactively engage patients through outbound and inbound outreach.
• Drive excellence in communication, documentation, and value-based outcomes.
• Develop workflows for triage, care coordination, education, and escalation.
• Lead the adoption of AI-driven outreach, documentation, quality monitoring, and decision support.
• Ensure care teams are working at top-of-license, shifting repetitive tasks to automation.
• Partner with Product and Data teams to deploy, test, and scale automation that improves efficiency, accuracy, and consistency.
• Own day-to-day care operations: performance dashboards, staffing models, QA programs, and capacity planning.
• Ensure delivery against contractual SLAs and key payer metrics.
• Translate payer requirements into clear operational workflows and accountability structures.
• Stand up care teams with the right structure, capacity, and leadership coverage for live operations.
• Launch operating standards for outreach, documentation, and quality.
• Activate live care programs integrated with Chamber’s platform.
• Implement first-wave AI functionality into frontline workflows to demonstrate efficiency gains.
• Lead an exec-level performance readout on engagement, capacity, and scalability readiness.

Benefits:
• 12–15+ years in healthcare delivery operations, preference for value based or virtual care experience.
• Experience in a scaling start-up environment; comfortable rolling up your sleeves and building and operating through ambiguity.
• Demonstrated success as tech-forward operator, excited to deploy automation and AI into care delivery.
• Proven leader; successfully built and scaled patient-facing operational teams of 10+ people.
• Operational experience translating contracts into repeatable workflows with measurable outcomes.
• Strong analytical and systems-thinking mindset — fluent in metrics and continuous improvement.
• Excellent communicator who influences cross-functionally with clinical, product, and executive partners.
• Passionate about transforming heart health for patients and providers.

Apply Now

Apply Now