VP of Onboarding & Implementation

About Rev.io Rev.io provides configurable software for billing, customer management, business management, payments, analytics, provisioning, and automation to service providers in telecommunications, Wireless & IoT, managed IT services, A/V, security integration, and other related industries. Our modern, cloud-based software delivers the industry's most complete quote-to-cash experience, enabling our clients to grow their revenue efficiently. Rev.io is an Atlanta-based company with offices in Atlanta and West Virginia. We have more than 21 years in business serving our clients. While we are very experienced in what we do, we are still growing rapidly, and we are looking for exceptional people who are excited to join us on a career-defining journey. In all of our daily work, each of us is guided by our mission, vision and "ACT TOP" values. Our Mission: To help clients grow revenue efficiently. Our Vision: To be the best billing & back-office software company in the world by providing innovative solutions and extraordinary service to our clients and end users. Our ACT TOP Values: · Achieving Extraordinary Results: Doing more than expected and pursuing a higher standard of work without compromising your job responsibilities. · Caring For Employees, Clients and Community: Demonstrating empathy and concern by helping those who are most in need. · Take Responsibility and Act Like An Owner: Being accountable and doing the right thing even when no one is watching. · Transparent Leadership: Communicating openly, regardless of title or situation. · Opportunity To Make a Positive Difference: Recognizing situations and taking action to produce a better outcome. · Passion For Innovation: Enthusiastically finding new solutions to improve efficiency. In a recent national survey, 97% of our employees agreed that Rev.io is a Great Place to Work compared to 57% agreement at comparable US-based companies. Rev.io stands out as a place where team, values and culture combine to create an amazing work environment! About The Role The VP of Onboarding & Implementation will lead one of the most critical and high-impact functions at Rev.io — owning how clients go live on our platform and defining what world-class implementation looks like in a modern, AI-first SaaS company. This is not a role for a traditional professional services executive who manages delivery through headcount and project oversight. We are looking for a technically grounded leader who sees client onboarding as a data engineering and automation problem, and has the experience to prove it. In this role, you will own the full client implementation lifecycle across Rev.io's billing, PSA, and payments products — from signed contract to go-live — with a relentless focus on compressing time-to-value through smarter systems rather than larger teams. You will design and deploy automated ETL/ELT pipelines, AI-assisted data migration frameworks, and self-serve integration tooling that fundamentally changes how clients experience onboarding. You will build and lead a technical implementation team — data engineers, integration specialists, and implementation consultants — and partner closely with Product and Engineering to drive the platform capabilities that make faster onboarding possible. This is a full P&L ownership role with executive visibility, a direct line to the COO, and the opportunity to build something genuinely new: an AI-native implementation function that becomes a competitive advantage for Rev.io and a differentiator in our market. Key Responsibilities · Own Client Implementation End-to-End: Lead the full onboarding and implementation lifecycle across Rev.io's billing, PSA, and payments products — from contract execution through successful go-live and early client adoption, ensuring every client transitions smoothly and on time. · Design & Deploy Automation and Data Frameworks: Architect automated ETL/ELT pipelines, AI-assisted data migration tools, and scalable onboarding playbooks that dramatically reduce implementation time and human lift across the delivery team. · Build AI-Powered Onboarding Capabilities: Partner with Product and Engineering to develop AI-driven onboarding tools, pre-built third-party connectors, and self-serve integration capabilities that improve the client experience and reduce time-to-value at scale. · Lead a Technical Implementation Team: Recruit, develop, and lead a high-performing team of data engineers, integration specialists, and implementation consultants — building a culture of technical excellence, accountability, and continuous improvement. · Own Implementation KPIs: Drive and report on the metrics that matter — time-to-live, time-to-value, client satisfaction, on-time delivery, and PS margin — with a data-driven approach to continuous improvement. · Manage Full P&L Ownership: Own PS pricing strategy, packaging, utilization targets, and margin — partnering with Finance and Sales to ensure the implementation function is both client-centric and financially sustainable. · Partner with Sales on Scoping and SOW Development: Collaborate with the Sales team during pre-sales to develop accurate, profitable implementation scopes and statements of work that set clients and the delivery team up for success. · Serve as Executive Sponsor on Complex Implementations: Lead high-value and technically complex client engagements at the executive level — credible and present with client CTOs and CFOs, and equally effective in the technical weeds with your engineers. · Influence the Product Roadmap: Translate real-world implementation data and client friction points into actionable engineering priorities — ensuring Rev.io's platform evolves in ways that make onboarding faster and more scalable. · Drive a Culture of Innovation: Champion continuous improvement within the implementation function, leveraging AI, automation, and emerging integration technologies to stay ahead of the curve. Required Qualifications · Experience: 8–12+ years of progressive leadership in technical implementation, solutions engineering, or data engineering at growth-stage or mid-size B2B SaaS companies; experience working with or within MSP, telecom, or technology service provider markets strongly preferred. · Technical Expertise: Deep, hands-on experience designing and deploying ETL/ELT pipelines, API integrations, data migration frameworks, and automated data workflows — you have architected these systems yourself, not only managed teams that did. · AI & Automation Application: Demonstrated experience applying AI tools, automation frameworks, or machine learning capabilities to client onboarding or implementation delivery, with specific, measurable outcomes (reduced time-to-live, lower implementation cost, improved CSAT or margin). · Technical Team Leadership: Proven experience building and leading teams of engineers and integration developers in an implementation or delivery context — not just project managers. · P&L Ownership: Experience owning a Professional Services P&L, including pricing, margin management, utilization, and financial reporting. · Executive Presence: Ability to operate confidently at the executive level — with clients, with internal leadership, and with the board — while remaining deeply engaged in technical delivery. · Leadership & Communication: Demonstrated excellence in cross-functional leadership, proactive communication, and the ability to align engineering, product, and client stakeholders around shared delivery outcomes. · Education: Bachelor's degree in a technical or business-related field required; MBA or advanced technical degree a plus. Preferred Qualifications · Domain experience in billing, payments, PSA, ERP, or adjacent SaaS platforms — familiarity with how Rev.io's clients operate is a meaningful advantage. · Experience with iPaaS platforms such as Prismatic, Workato, or MuleSoft in an implementation delivery context. · Familiarity with cloud platforms (AWS, Azure, or GCP) and modern data architecture patterns. · Experience with agile delivery methodologies and iterative implementation frameworks. · Prior experience leading implementation functions through a period of rapid scaling or product expansion. · Exposure to AI-assisted development tools (e.g., GitHub Copilot, Cursor) or LLM application in an operations or delivery context. What We Offer · The opportunity to build a genuinely new function — an AI-native implementation team that becomes a model for how modern SaaS companies onboard clients. · Direct COO partnership and executive visibility from day one. · A product that clients love and a market that is ready for faster, smarter implementation. · Real ownership — your decisions will shape how Rev.io scales for the next decade. · Competitive base salary, performance-based bonus, and meaningful equity participation. · Comprehensive benefits and a culture where high performance is recognized and rewarded. Benefits and Perks · Generous HSA employer contribution · 401k with generous company match and immediate vesting · Unlimited PTO · Paid Parental Leave · Company paid for life and disability insurance · Monthly tech reimbursement · Monthly fitness reimbursement · Education and development stipend · Time off to volunteer at the organization of your choice, as well as company-level volunteer opportunities · Clear and documented career path for your position · True open-door policy with opportunities to give feedback to leadership on a continual basis through 1:1 sessions multiple times per year Location We are hiring in Florida, Georgia, Nebraska, West Virginia, North Carolina, Ohio, South Dakota, and Texas. At Rev.io no employee or applicant will be treated less favorably on the grounds of their sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief. By clicking submit below, you consent to allow Rev.io to store and process the personal information submitted above. #LI-hybrid