VP, Digital Channels Product Manager-Transaction Banking
About the position Transaction Banking Product and Digital Channels teams are comprised of professional Product Managers, Business Analysts, Technical Support representatives, and Project Managers who develop and support online banking products to serve our customers' banking needs. This is mid-level position for an ambitious candidate with 5-10 years' experience who is pursuing a career in Digital Product Management. The candidate will work with Senior Product Managers to manage Self-Service capabilities and emerging FinTech solutions. Responsibilities • Analyze market trends to identify opportunities for new FinTech services. • Monitor and evaluate the performance of existing FinTech companies and products to recommend improvements. • Engage with internal partners to validate roadmap and solution • Manage high visibility self-service initiatives with multiple stakeholders to drive alignment Create and build innovative solutions for onboarding by continually challenge the existing process to improve. • Produce and commercialize metrics and key details for self-service onboarding and maintenance of customers • Works with front-line and customer advocacy staff to ensure that feedback about the product experience is obtained, analyzed, and utilized to drive product changes and enhancements. • Works with internal teams to ensure that front line personnel are trained on all aspects of our Digital Products; this may involve updating product demos and user guides, and facilitating training or Q&A sessions. • Works with Product Managers on competitive analyses, reporting on product performance metrics, strategy planning and presentations. • Assists with routine vendor management and risk management tasks. • Helps coordinate internal communications, marketing activities and schedules. • Participates in the development of requirement specifications for future digital banking products, including leadership of user testing and focus groups. • Advocates for outstanding customer experiences. • Supports online product deployments. Related activities may include the creation of product bulletins, updating the intranet site, user acceptance testing, and production validation activities (may occur outside of business hours). • Actively ensures compliance with the Bank's Business Standards of Conduct and all Patriot Act, CIP, Anti-Money Laundering, Bank Secrecy Act, Information Security and suspicious activity reporting requirements, and other regulatory and compliance policies and procedures. Successfully completes all requisite corporate and business line compliance training. Requirements • Experience in cash management entity onboarding of large global and regional institutions • Base understanding of typical client expectations, documentation requirements, signer management and when onboarding in cash management • This position requires a degree from a four-year college (e.g., B.A., B.S.) preferably with a science, technology, engineering or math background. • Must be a creative problem solver who is willing to work hard and learn. • Strong organization and communication skills are required. • Must be able to transition from working with oversight to eventually working independently. Nice-to-haves • Advanced degree or MBA are not required but would be advantageous. Benefits • comprehensive health and wellness benefits • retirement plans • educational assistance and training programs • income replacement for qualified employees with disabilities • paid maternity and parental bonding leave • paid vacation, sick days, and holidays Apply tot his job