VP Account Management - Fintech
Description:
responsible for delivering on account revenue and gross margin targets as well as overall client satisfaction
owning the client portfolio strategy/account plan, building and growing account relationships, overall operational performance and client satisfaction
growing revenue/margin with clients within the Fintech Sector
focus on the sale and delivery of outsourced customer experience solutions including contact center solutions as well as software, analytics and other services
drive better customer experiences and positive outcomes for clients partnered with Concentrix globally
Requirements:
BA/BS or similar work-related experience
experience in Fintech sector highly desirable
minimum of ten years working in outsourcing operations, sales and or consulting
ability to travel worldwide (~25% travel; post-COVID-19)
demonstrated ability to develop business relationships across all levels of an organization, including senior executives
experience successfully managing long-term sales cycles which require precise management of projects across multiple organizations, both internally and externally
strong knowledge of outsourced solutions and services sales; knowledge of contact center solutions is desired
high level of strategic thinking with the ability to execute tactically
attention to detail and, when necessary, strong financial acumen
demonstrated ability to identify client business problems, assess risks and profitability, drive the development of strong mutually beneficial account plans and define the appropriate internal resources (technical assistance, project management, alternate sales channel support)
ability to engage and negotiate effectively with internal and external partners
ability to establish and maintain trust by displaying honesty, integrity and ethical conduct
ability to adjust quickly to shifting priorities and rapid changes
Benefits:
medical
dental
vision insurance
comprehensive employee assistance program
401(k) retirement plan
paid time off and holidays
Apply Now
responsible for delivering on account revenue and gross margin targets as well as overall client satisfaction
owning the client portfolio strategy/account plan, building and growing account relationships, overall operational performance and client satisfaction
growing revenue/margin with clients within the Fintech Sector
focus on the sale and delivery of outsourced customer experience solutions including contact center solutions as well as software, analytics and other services
drive better customer experiences and positive outcomes for clients partnered with Concentrix globally
Requirements:
BA/BS or similar work-related experience
experience in Fintech sector highly desirable
minimum of ten years working in outsourcing operations, sales and or consulting
ability to travel worldwide (~25% travel; post-COVID-19)
demonstrated ability to develop business relationships across all levels of an organization, including senior executives
experience successfully managing long-term sales cycles which require precise management of projects across multiple organizations, both internally and externally
strong knowledge of outsourced solutions and services sales; knowledge of contact center solutions is desired
high level of strategic thinking with the ability to execute tactically
attention to detail and, when necessary, strong financial acumen
demonstrated ability to identify client business problems, assess risks and profitability, drive the development of strong mutually beneficial account plans and define the appropriate internal resources (technical assistance, project management, alternate sales channel support)
ability to engage and negotiate effectively with internal and external partners
ability to establish and maintain trust by displaying honesty, integrity and ethical conduct
ability to adjust quickly to shifting priorities and rapid changes
Benefits:
medical
dental
vision insurance
comprehensive employee assistance program
401(k) retirement plan
paid time off and holidays
Apply Now