Vital Records Registration/Help Desk Specialist

The State of Wisconsin's Department of Health Services is seeking a Vital Records Registration / Help Desk Specialist within the Office of Health Informatics. This role involves the registration of vital events and providing end user support for the Statewide Vital Records Information System (SVRIS).ResponsibilitiesDetermining the legal acceptability of vital records for permanent registration, issuance, and archival storage within SVRISAmending, registering, and preparing records as mandated by Wisconsin statuteProviding end user support for SVRIS and its associated software applications and relaying operational information, knowledge, and analytical application needs to SVRIS users and external stakeholders across the state including but not limited to funeral homes, coroners/medical examiners, county clerks, and register of deedsParticipating in the development, implementation, and enhancement of SVRIS and related projects that result in changes to SVRISParticipating in the testing and development reviews of SVRIS and related software applicationsParticipating in data quality cleanup efforts on registered vital recordsSkillsExperience working with a records management system (e.g., data entry, editing, quality assurance, etc.)Experience evaluating data for quality, accuracy, and conformance to established standardsExperience providing system end user support to individuals from diverse backgrounds including non-technical system usersExperience interpreting and applying rules, policies, or proceduresExperience working with vital records (e.g., birth, death, marriage records, etc.), including vital records business policies and state statutesExperience developing written documentation and training materialsExperience participating on project teams to implement or enhance existing software applications (e.g., gathering requirements, documenting specifications, testing software updates prior to deployment, etc.)Benefits3.5 weeks of vacation9 paid holidaysAmple sick timeTop rated health plan options starting at $45/month for single plans and $111/month for family plans, after 2 months of state serviceExceptional pension plan with a 7.2% employer match in 2026 with lifetime retirement paymentA tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirementSeveral flex spending accounts: medical, dependent care, commuter, parking and High-Deductible Health SavingsWell Wisconsin Wellness ProgramA free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-beingPublic Service Loan Forgiveness Program employerCompany OverviewThe State of Wisconsin is a U.S. state located in the north-central United States, in the Midwest and Great Lakes regions. It was founded in 1848, and is headquartered in Madison, Wisconsin, USA, with a workforce of 10001+ employees. Its website is http://www.wisconsin.gov/.



Apply Now