Virtual Member Experience Specialist, Member Service Centre (Hybrid)

Prospera Credit Union is a community-based organization that offers a full range of financial products and services. The Virtual Member Experience Specialist will provide outstanding customer service, develop positive relationships with members, and assist with their product and service needs through various communication channels.ResponsibilitiesGreet customers and assist customers over the phone, email and chat, establish rapport, address service inquiries and customer concerns, and seek opportunities to deepen customer relationshipsProactively seek occasions to demonstrate our value proposition, uncover needs, and recommend appropriate services and solutionsAct as the ambassador for digital and self-service channelsEducate customers on the ease and convenience of digital and self-serve channels for daily banking transactionsRefer customers to account managers and external business partners as needed, collaborating to ensure a seamless and rewarding customer experienceHandle transactions, open personal and business profiles, demand accounts, term deposits, ATM cards, and other banking products and servicesParticipate in sales meetings and maintain an accurate history of sales and service activity on the customer relationship management systemSupport and participate in community initiativesSkillsExperience in a customer facing role within a fast-paced work environmentExperience providing customer service in a high-volume remote/call center environment will be highly regardedA 'can do' front line/customer service mindsetA strong interest in a career in financial servicesA capacity and passion for learningStrong team orientationExcellent communication and relationship-building skillsA keenness to grow and help othersA demonstrable interest in community involvementBenefitsFlexible Work Program for some of our roles – ask us!Flexible Benefits Program – pick and choose what works best for you.Defined Contribution Retirement Plan – let’s start saving and keep your future in mind.Vacation, Wellness and “Prosperian” Days – paid time off to support your overall well-being.Professional development – come grow your career and develop your skills.A supportive, collaborative work environment- we’re proud to be a Great Place to Work certified organization.Company OverviewProspera Credit Union is a provider of financial services. It was founded in 1949, and is headquartered in Abbotsford, British Columbia, CAN, with a workforce of 501-1000 employees. Its website is https://www.prospera.ca.



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