Virtual Medical Assistant - Customer Navigation Center
About the position
Responsibilities
• Serve as a liaison between providers, facilities, pharmacies, insurance plans, support staff, and patients.
• Receive, triage, and respond to inbound requests via phone calls and electronic messages.
• Assist with virtual care activities such as gathering and documenting medical history, medication refills, and test result communication.
• Help maintain provider schedules and prepare patients and charts for telehealth encounters.
• Manage outpatient registration, appointment scheduling, referrals to specialists, and patient portal administration.
• Authorize services, equipment, and medications as needed.
• Perform other duties as assigned.
Requirements
• High School Diploma or GED required.
• Medical Assisting Diploma/Certificate from an accredited training program required.
• 1 year of experience in a medical office setting required.
• Basic Life Support (BLS) certification required.
Nice-to-haves
• Previous Medical Assistant experience within a Primary Care Medical Group Office.
• Recent medication refill experience.
Benefits
• Diverse benefits portfolio for full-time and part-time team members.
• Opportunities for training and development.
Apply Now
Apply Now
Responsibilities
• Serve as a liaison between providers, facilities, pharmacies, insurance plans, support staff, and patients.
• Receive, triage, and respond to inbound requests via phone calls and electronic messages.
• Assist with virtual care activities such as gathering and documenting medical history, medication refills, and test result communication.
• Help maintain provider schedules and prepare patients and charts for telehealth encounters.
• Manage outpatient registration, appointment scheduling, referrals to specialists, and patient portal administration.
• Authorize services, equipment, and medications as needed.
• Perform other duties as assigned.
Requirements
• High School Diploma or GED required.
• Medical Assisting Diploma/Certificate from an accredited training program required.
• 1 year of experience in a medical office setting required.
• Basic Life Support (BLS) certification required.
Nice-to-haves
• Previous Medical Assistant experience within a Primary Care Medical Group Office.
• Recent medication refill experience.
Benefits
• Diverse benefits portfolio for full-time and part-time team members.
• Opportunities for training and development.
Apply Now
Apply Now