Virtual CRM & Data Specialist

About the ClientOur client is a 501(c)(3) nonprofit advocacy and education organization headquartered in New York City. Founded in 2017, the organization operates as a multiracial coalition of activists and allies focused on progressive politics, social justice, and inclusion. The organization maintains more than 30 grassroots chapters across the country and works at the intersection of social, racial, economic, gender, and environmental justice in America. The client partners with progressive organizations nationwide to advance equity and inclusion, combat antisemitism, and empower community leaders through grassroots organizing, education, and coalition building.About the RoleThe client is seeking a detail-oriented, process-driven Virtual CRM & Data Specialist to support their Chief Operating Officer. This is a part-time role (~20 hours/week) ideal for a professional who thrives on bringing order to data, improving organizational systems, and maintaining the integrity of CRM and email marketing operations. The primary focus will be cleaning, organizing, and maintaining the organization's CRM database (EveryAction) and supporting email marketing list hygiene. The right candidate will not only execute assigned tasks but will proactively identify gaps in processes and recommend best practices to strengthen the organization's data infrastructure. This is a growth-oriented position with a clear path from part-time to full-time based on performance and organizational need.ResponsibilitiesCRM Data Management (Primary Focus)1. Conduct a comprehensive cleanup of the organization's EveryAction CRM database, including deduplication, standardization of contact records, and correction of data entry errors.2. Maintain ongoing data hygiene by regularly auditing records, merging duplicates, and ensuring all contact information is current and accurately categorized.3. Input new contact data into EveryAction following conferences, events, campaigns, and other outreach activities, ensuring consistent formatting and proper tagging.4. Organize and segment contact lists to support targeted outreach, fundraising, and engagement campaigns. Email Marketing Support5. Clean and maintain email marketing lists within EveryAction to improve deliverability rates and reduce bounce rates.6. Identify and remove inactive, invalid, or duplicate email addresses through regular list hygiene audits.7. Support email campaign operations by ensuring accurate list segmentation and contact tagging prior to sends.8. Monitor email performance data and flag trends or issues related to list health for the COO's review. Process Development and Improvement9. Identify gaps in existing workflows related to CRM management, data entry, and email marketing operations.10. Develop and document standard operating procedures (SOPs) and best practices for data management and list maintenance.11. Flag opportunities for process improvement proactively, recommending solutions to the COO before issues escalate.12. Maintain organized records within Monday.com to track task progress, deadlines, and ongoing projects.RequirementsMust-Have Qualifications13. 2+ years of experience working with CRM platforms, with hands-on experience in data cleanup, data entry, and database management.14. Experience with email marketing tools, including list hygiene, segmentation, and deliverability optimization.15. Proven ability to develop and document standard operating procedures or organizational best practices.16. Exceptional attention to detail with a commitment to data accuracy and consistency.17. Ability to work independently, manage time effectively, and deliver outputs without constant oversight.18. Strong written communication skills for documenting processes and communicating findings to leadership.19. Reliable internet connection and ability to overlap communication with U.S. time zones. Preferred Qualifications20. Experience with EveryAction or similar nonprofit organizing CRM platforms such as NGP VAN, Salesforce Nonprofit, or similar.21. Familiarity with Monday.com or similar project management tools such as Asana, Trello, or ClickUp.22. Background in supporting nonprofit, advocacy, or mission-driven organizations.23. Experience with Google Suite (Gmail, Sheets, Docs, Drive) in a professional setting.24. Understanding of email marketing metrics such as open rates, bounce rates, and deliverability, along with best practices for list management.25. Comfort with learning new tools and technologies quickly. A growth mindset is essential.Key Traits We're Looking For• Process-Oriented: Has a natural instinct for creating structure and order. Sees gaps in workflows and proactively builds or recommends solutions rather than waiting to be told.• Detail-Obsessed: Treats data accuracy as non-negotiable. Double-checks entries, catches inconsistencies, and takes pride in maintaining a clean, reliable database.• Self-Starter: Works independently with minimal supervision. Takes initiative, manages their own workload, and delivers consistent results without needing to be micromanaged.• Transparent Communicator: Speaks up when something is unclear, flags issues early, and communicates progress honestly. No surprises — leadership values knowing where things stand.• Mission-Aligned: Understands and respects the purpose behind the client's work. While deep subject matter expertise is not required, genuine respect for the organization's mission and values is expected.• Team Player: Treated as an integral part of the team, not a separate contractor. Expected to contribute ideas, flag opportunities, and grow into greater responsibility over time.Tools & Platforms EveryAction | CRM & Email Marketing | Required (will train on specifics)Monday.com | Project Management | RequiredGoogle Suite | Email & Collaboration | RequiredHow to ApplyInterested candidates will complete a pre-recorded video interview and submit their resume for review. Top candidates will be shortlisted and forwarded to the client team for final evaluation. This is a tremendous opportunity to join a growing, mission-driven nonprofit with a clear scope for advancement.

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