Virtual Care Coordinator (Overnight | Contract) - VCC 25-34369

Job Description – Virtual Care Coordinator (Overnight | Contract) Position Type: Contract (13 Weeks) Pay Rate: $26/hr (W2) Location: New York, NY Shift: Overnight | 11:00 PM – 7:00 AM Schedule: Every other weekend rotation; some holidays required Position Summary The Virtual Care Coordinator supports virtual and remote patient care operations through telehealth and remote monitoring services. This role plays a critical part in promoting patient safety, clinical quality, and efficient care delivery by monitoring patients, supporting telemedicine workflows, and collaborating with interdisciplinary clinical and technical teams. The position requires strong communication skills, technical proficiency, and the ability to work independently during overnight hours. Key Responsibilities • Monitor patients remotely for safety, clinical needs, and behavioral changes • Support hospital-based telemedicine services and virtual consultations • Triage and assign cases for virtual observation and monitoring • Document patient observations, behaviors, interventions, and escalations accurately • Identify and promptly report changes in patient condition or safety concerns to appropriate clinical staff • Monitor telehealth consult orders, scheduled visits, and follow-up appointments • Ensure telehealth sessions begin and end on time without technical disruptions • Provide real-time technical and workflow support to clinical teams (“white glove” support) • Maintain operational databases, utilization reports, response times, and quality metrics • Assist with early warning sign monitoring (e.g., vital signs, catheter and line days) • Participate in quality assurance activities, peer reviews, and case evaluations • Identify trends, risks, and quality issues and assist with corrective action planning • Collaborate with leadership on telehealth workflows, policies, and program improvements • Train new staff on telehealth platforms, workflows, and documentation standards • Serve as a liaison between providers, nursing staff, technology teams, and vendors • Maintain compliance with HIPAA, privacy, and information security standards • Submit shift reports and participate in staff meetings and team briefings • Maintain punctuality, professional conduct, and adherence to departmental policies Required Skills & Competencies • Strong verbal and written communication skills • Ability to navigate multiple technology platforms simultaneously • Proficiency with telehealth and remote monitoring systems • Experience using electronic medical records (EMR/EHR) • Strong interpersonal and collaboration skills • Ability to prioritize tasks, problem-solve, and exercise sound judgment • Customer-focused mindset with a professional demeanor Experience Requirements • Minimum 3 years of direct patient care experience • Experience with telehealth and/or remote patient monitoring • Experience with quality improvement, data collection, and outcomes tracking • Ability to identify and escalate changes in patient condition or behavior • Experience collaborating with interdisciplinary clinical teams • Experience developing or supporting telehealth workflows, protocols, or policies preferred Education • Associate degree in a health-related field preferred • Bachelor’s degree in a health-related field is a plus For more details reach at [email protected] / 516-862-1203 About Navitas Healthcare, LLC certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront. Apply tot his job