Virtual Assistant Supporting Short-term Rental Business across Airbnb, Booking.com using HostAway - Contract to Hire
• * Long-Term Virtual Assistant Opportunity (40 hrs/week) – Join Our Hospitality Team! ** Salt & City Stays is a boutique short-term rental agency with a 4.9/5 guest rating. We’re looking for a highly capable Virtual Assistant to support our weekend and evening operations. This is a long-term role (2–3+ years) with consistent hours and full integration into our team. • *Hours (GMT):** • Saturday: 09:00–22:00 • Sunday: 09:00–22:00 • Thursday: 16:00–22:00 • Friday: 16:00–22:00 (Weekend breaks can be arranged during shifts.) Approx. 40 hours per week. If this role is successful, we plan to hire 1–2 additional team members to expand to 24/7 coverage. • *What You’ll Do:** • Guest communication and in-stay support • Booking and calendar management • Liaising with cleaning teams for turnovers • Communicating with property owners • Logging maintenance issues and coordinating contractors • Working alongside our UK-based escalation team for any complex issues • *Essential Requirements:** • Excellent written English • Strong spoken English (comfortable taking guest/contractor calls) • Customer-focused, calm, and solutions-driven • Organised, reliable, and good at multitasking • Tech-savvy and quick to learn new systems • Confident decision-maker and problem-solver • *Preferred Experience (not required but very helpful):** • Hostaway or Guesty • Airbnb or Booking.com Extranet • Hospitality, property management, or guest support experience • *Why Work With Us:** • Long-term, stable role (2–3+ years) • Fully integrated into the team, including team meetings • Support from a friendly UK-based escalation team • Opportunity for growth as we expand our out-of-hours coverage • Work with a company known for exceptional hospitality • *To Apply:** Please include: • A short introduction • Relevant experience • Tools or PMS systems you've worked with • Confirmation you can work the required GMT hours • Your expected hourly rate or monthly rate We look forward to hearing from you! Apply tot his job