VIP Support Manager

We are currently looking for a VIP Sales & Support Manager to help us build strong relationships with key clients, increase sales, and ensure a high level of service. If you have strong sales skills, can find a personalized approach to clients, and want to work in the fast-growing crypto industry, this position is for you! Responsibilities: Actively sell GoMining products and services to VIP clients using a personalized approach. Build trust-based relationships with clients, analyze their needs, and offer tailored solutions. Provide premium support to clients by quickly resolving issues via chat, messengers, and email. Work with CRM systems (HubSpot, Salesforce, etc.), maintain client databases, and track interactions and deals. Collaborate with marketing and development teams to enhance the client experience. Analyze client behavior and suggest ways to increase engagement and LTV. Ensure customer requests are fulfilled efficiently and maintain a high level of client satisfaction. Identify upselling and cross-selling opportunities among existing clients. At least 2 years of experience in sales and customer service (preferably in crypto, fintech, or IT). Strong negotiation skills and experience closing deals with VIP clients. English level B2+ (written and spoken). Understanding of cryptocurrencies, DeFi, NFT, and mining (or willingness to learn quickly). Ability to work with CRM systems and analytical tools. Proactive mindset, ability to work in a fast-paced environment and adapt to changes. Customer-oriented approach, diplomacy, and ability to build long-term relationships. Bonus Points: Experience working with VIP clients and HNW investors. Knowledge of additional languages (Chinese, Arabic, Spanish). Experience in crypto exchanges, payment systems, or DeFi products. Learning support - courses, English classes, and conferences (up to 100% reimbursement) Unique loyalty program - receive corporate digital miners and earn passive income with no investment Team retreats - company-sponsored stays at a villa in Turkey Memorable events with wow prizes - we celebrate big occasions in a big way “Employee of the Month” award - we recognize and reward our top performers Flexible days off — holidays based on your location + up to 15 sick days + up to 28 vacation days (with fast and automated approvals) New career tracks - real opportunities to grow into expert or top management roles Work-life fit - flexible hours and remote work. You don’t need to chase balance - here, work is a part of life, not the opposite. We aim to make work inspiring, not exhausting. For us, results matter most. Please mention the word **SIMPLER** and tag RMjYwNzo1MzAwOjIwZDo3ZDAwOjo= when applying to show you read the job post completely (#RMjYwNzo1MzAwOjIwZDo3ZDAwOjo=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.