VIP QA Officer

Growe welcomes those who are excited to:


Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers;


Be meticulous in identifying mistakes, and areas of improvement as well as underlining positive aspects when checking the Chats/Emails/Calls;


Provide detailed and structural feedback on the VIP CS/AM Agents' performance;


Be able to express your point of view to those you evaluate clearly;


Cooperate with the VIP Trainer to create Performance Improvement Plans for VIP CS/AM Agents;


Cooperate with the VIP CS and VIP AM teams to be on track with the processes set for VIP CS/VIP AM agents;


Inform the Management about the cases requiring urgent attention;


Share your ideas/suggestions on improving the current processes of communication with VIP users;


Perform tasks that are sometimes repetitive, yet involve the elements of creativity.


We need your professional experience:


Advanced level of English;


At least 2 years of experience in Customer Support/Account Management departments;


Experience with the customer communications tools (ideally, Intercom and Unitalk);


Experience in Gambling/Betting and/or advanced level of sports knowledge;


Experience collaborating with multinational teams to identify opportunities for optimizing processes and gaining efficiency.


We appreciate if you have those personal features:


Thoroughness, attention to detail;


Strong communication skills;


Analytical skills;


Problem-solving skills;


Self-organization and proactiveness.


We are seeking those who align with our core values:


GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;


DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;


BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.



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