Vice President of Professional Services
Job title: Vice President of Professional Services in Dallas, TX at Vantage Point
Company: Vantage Point
Job description: Vantage Point is seeking a Vice President of Professional Services to join our rapidly growing, highly talented, and fully remote team! The VP of Professional Services will have proven experience leading Professional Services teams on a national scale and will set, align and drive delivery standards that exceed client expectations. This role leads all efforts in Delivery and Professional Services best practices.Primary Responsibilities:
Build and Manage team functionality, processes, and methodologies to ensure the team follows standardized procedures efficiently for all engagements
Focus on quality standards, technical leadership, operations, people management, skills development, and executive collaboration to meet business goals and objectives
Planning, managing, and reporting on the overall Professional Services P&L and forecasting
Manage the overall Professional Services team budget, including hiring, training, travel, technical resources, events, etc.
Manage team functionality, processes, methodologies and ensure the team runs efficiently for all engagements
Develop programs and policies to meet company expectations with an emphasis on trusted advisor skills and standards in the practice
Cultivate relationships with strategic clients, understand their industry norms and trends
Add strategic consultative value to portfolio discussions, client engagements
Establish and manage expectations, deliverables, and service level agreements
Optimally map and align resources to projects/portfolios, ensuring Utilization goals are met for each Professional Services resource
Communicate priorities, challenges, and results to the team as well as executive leadership
Increase project and program delivery accuracy in terms of time, quality, and costs while driving improvements in overall customer satisfaction
Ensure the team is adhering to all compliance requirements for all client engagements
Maintain an individual billable utilization threshold between 50-60% and team utilization threshold above 80%
Manage team performance, set standards, goals, and objectives for the team as a unit, as well as individually
Additional Responsibilities:
Build and sustain optimal talent levels: Identify delivery practice resource needs, including technical and capabilities/roles and experience level
Create opportunities for team members to advance and share technical knowledge
Act as point of escalation for technical knowledge
Develop training and performance improvement plans to keep skills and performance up to standards
Support and coach Delivery leaders in identifying and creating coaching moments for team members
Scale talent capabilities to anticipate growing technical customer needs and business offerings
Serve as a member of the Leadership team supporting Executive strategy, upholding culture, values, and mission
Understand and drive decision support based on core business metrics and indicators
Proactively review and set meeting cadence with the leadership team to discuss Delivery needs and performance
Requirements
10+ years in Salesforce Professional Services roles with demonstrated growth and increasing responsibility
5+ years leading a Professional Services practice in the Salesforce ecosystem
Understanding of financial metrics associated with Services Delivery (Utilization, Margin, Delivery Efficiency, etc.)
Extensive experience with managing people, including mentoring and leadership skills
Strong verbal, written, and client communication skills
Ability to perform in a metrics-driven, process-based organization
Organizational skills such as prioritization, proactive management, meeting organization, and action follow-through
Benefits
Flexible Time Off & Paid Holidays
Medical, Dental, and Vision Insurance
401(k) with 100% employer match (vests immediately)
Short-Term & Long-Term Disability Insurance (100% paid for by employer)
Term Life Insurance (100% paid for by employer)
Competitive Compensation, Flexible/Remote Work Environment, Ongoing Learning & Development, & Team Collaboration
Equal Opportunity StatementVantage Point Consulting is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Expected salary:
Location: Dallas, TX
Apply for the job now!
Apply Now
Company: Vantage Point
Job description: Vantage Point is seeking a Vice President of Professional Services to join our rapidly growing, highly talented, and fully remote team! The VP of Professional Services will have proven experience leading Professional Services teams on a national scale and will set, align and drive delivery standards that exceed client expectations. This role leads all efforts in Delivery and Professional Services best practices.Primary Responsibilities:
Build and Manage team functionality, processes, and methodologies to ensure the team follows standardized procedures efficiently for all engagements
Focus on quality standards, technical leadership, operations, people management, skills development, and executive collaboration to meet business goals and objectives
Planning, managing, and reporting on the overall Professional Services P&L and forecasting
Manage the overall Professional Services team budget, including hiring, training, travel, technical resources, events, etc.
Manage team functionality, processes, methodologies and ensure the team runs efficiently for all engagements
Develop programs and policies to meet company expectations with an emphasis on trusted advisor skills and standards in the practice
Cultivate relationships with strategic clients, understand their industry norms and trends
Add strategic consultative value to portfolio discussions, client engagements
Establish and manage expectations, deliverables, and service level agreements
Optimally map and align resources to projects/portfolios, ensuring Utilization goals are met for each Professional Services resource
Communicate priorities, challenges, and results to the team as well as executive leadership
Increase project and program delivery accuracy in terms of time, quality, and costs while driving improvements in overall customer satisfaction
Ensure the team is adhering to all compliance requirements for all client engagements
Maintain an individual billable utilization threshold between 50-60% and team utilization threshold above 80%
Manage team performance, set standards, goals, and objectives for the team as a unit, as well as individually
Additional Responsibilities:
Build and sustain optimal talent levels: Identify delivery practice resource needs, including technical and capabilities/roles and experience level
Create opportunities for team members to advance and share technical knowledge
Act as point of escalation for technical knowledge
Develop training and performance improvement plans to keep skills and performance up to standards
Support and coach Delivery leaders in identifying and creating coaching moments for team members
Scale talent capabilities to anticipate growing technical customer needs and business offerings
Serve as a member of the Leadership team supporting Executive strategy, upholding culture, values, and mission
Understand and drive decision support based on core business metrics and indicators
Proactively review and set meeting cadence with the leadership team to discuss Delivery needs and performance
Requirements
10+ years in Salesforce Professional Services roles with demonstrated growth and increasing responsibility
5+ years leading a Professional Services practice in the Salesforce ecosystem
Understanding of financial metrics associated with Services Delivery (Utilization, Margin, Delivery Efficiency, etc.)
Extensive experience with managing people, including mentoring and leadership skills
Strong verbal, written, and client communication skills
Ability to perform in a metrics-driven, process-based organization
Organizational skills such as prioritization, proactive management, meeting organization, and action follow-through
Benefits
Flexible Time Off & Paid Holidays
Medical, Dental, and Vision Insurance
401(k) with 100% employer match (vests immediately)
Short-Term & Long-Term Disability Insurance (100% paid for by employer)
Term Life Insurance (100% paid for by employer)
Competitive Compensation, Flexible/Remote Work Environment, Ongoing Learning & Development, & Team Collaboration
Equal Opportunity StatementVantage Point Consulting is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Expected salary:
Location: Dallas, TX
Apply for the job now!
Apply Now