V104 - Intake & Client Experience Specialist

Job Duck is hiring a virtual V104 - Intake & Client Experience Specialist Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm. Job Description: Summary: We are seeking a professional, empathetic, and detail-oriented Intake & Client Experience Specialist to be the first point of contact for prospective clients. This role is essential to ensuring a smooth onboarding experience and maintaining the firm’s commitment to responsive, client-centered service. Join a firm that values strategic thinking, client empowerment, and cultural fluency. Work in a dynamic environment that supports professional growth and international business law, helping deliver legal services that are both technically sound and personally meaningful to a diverse client base. Monthly Compensation $1,150 to $1,220 USD Responsibilities include, but are not limited to: • Answering phone calls from prospective clients and team members • Data entry into the system accurately and efficiently • Communicating effectively with clients and internal team members • Drafting documents such as engagement letters and handling administrative tasks • Managing email, scheduling, and client follow-ups • Ensuring all documents and communications are handled with professionalism and confidentiality • Using Microsoft products (Word, Outlook, Acrobat) for document creation, editing, and management Key Skills, Traits, and Values: • Strong communication skills (verbal and written) • Patience, empathy, and resilience • Stress tolerance and problem-solving ability • Positive attitude and team-oriented mindset • Meticulous attention to detail and organizational skills • Effective time management and adaptability • Strong understanding of legal terminology and procedures, especially in family law and civil litigation • Capable of working efficiently in a distraction-free environment Requirements: • 2–3+ years of remote working experience (no first-time remote workers) • Experience in call centers or customer service roles • Familiarity with working with US companies • Fluency in spoken and written English, with excellent grammar and punctuation • Experience with e-filing court documents (preferred) • Proficiency in MS Office Suite (Outlook, Word, Excel) • Self-motivated, detail-oriented, and able to focus fully on a distraction-free environment Software • Clio, Word, Outlook, Acrobat • VOIP: As per request Location & Timezone • CST – US Working Hours • Monday to Friday, 9:00 AM to 5:30 PM Languages: English We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now! Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team. Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well. Originally posted on Himalayas