V101 - Client Experience Assistant
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
The Client Experience Assistant plays a central role in supporting a growing legal practice by serving as the primary administrative and client‑facing partner. This role focuses on managing intake, scheduling, and day‑to‑day operations while ensuring clients feel heard, supported, and guided from their very first interaction. The ideal candidate brings a strong customer‑service mindset, communicates with warmth and professionalism, and thrives in a role that requires flexibility and ownership. Success in this position comes from being organized, adaptable, and comfortable handling sensitive situations with discretion. This is an opportunity to grow alongside Job Duck while making a meaningful impact behind the scenes in a fully virtual environment.
• Salary Range: USD 1,015–1,100 per month
Responsibilities include, but are not limited to:
• Send retainers and support administrative billing processes
• Answer incoming calls and serve as a first point of contact
• Develop, document, and improve standard operating procedures
• Manage calendars and protect leadership time
• Schedule consultations, calls, and virtual meetings
• Conduct client intake and gather initial information
• Support day‑to‑day administrative tasks and operational needs
• Maintain accurate records and organize digital files
• Communicate with clients via phone and email with professionalism and empathy
Requirements:
Required Skills
• Excellent customer service skills
• 2-3 years of experience on the field
• Clear and professional verbal and written communication
• High empathy and emotional intelligence
• Strong organizational and time‑management skills
• Ability to wear multiple hats in a fast‑paced environment
• Discretion and sound judgment when handling confidential information
• Attention to detail and accuracy
• Tech‑savvy with comfort supporting clients virtually
• Adaptability and willingness to learn new processes
Additional Details
• Full‑time role working Monday through Friday
• Working hours: 08:30 AM to 05:30 PM PST
• No legal background required
• Comfortable handling sensitive and confidential information
• Ability to support a fully virtual law practice
• Willingness to grow with the role and take on evolving responsibilities
Software and Tools
• Clio CRM
• Zoom or similar virtual meeting platforms
• Digital document and e‑signature tools such as DocuSign
• Secure file‑sharing systems
Work Shift:
8:30 AM - 5:30 PM [PST][PDT] (United States of America)
Languages:
English
Ready to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
Apply tot his job
Apply To this Job
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
The Client Experience Assistant plays a central role in supporting a growing legal practice by serving as the primary administrative and client‑facing partner. This role focuses on managing intake, scheduling, and day‑to‑day operations while ensuring clients feel heard, supported, and guided from their very first interaction. The ideal candidate brings a strong customer‑service mindset, communicates with warmth and professionalism, and thrives in a role that requires flexibility and ownership. Success in this position comes from being organized, adaptable, and comfortable handling sensitive situations with discretion. This is an opportunity to grow alongside Job Duck while making a meaningful impact behind the scenes in a fully virtual environment.
• Salary Range: USD 1,015–1,100 per month
Responsibilities include, but are not limited to:
• Send retainers and support administrative billing processes
• Answer incoming calls and serve as a first point of contact
• Develop, document, and improve standard operating procedures
• Manage calendars and protect leadership time
• Schedule consultations, calls, and virtual meetings
• Conduct client intake and gather initial information
• Support day‑to‑day administrative tasks and operational needs
• Maintain accurate records and organize digital files
• Communicate with clients via phone and email with professionalism and empathy
Requirements:
Required Skills
• Excellent customer service skills
• 2-3 years of experience on the field
• Clear and professional verbal and written communication
• High empathy and emotional intelligence
• Strong organizational and time‑management skills
• Ability to wear multiple hats in a fast‑paced environment
• Discretion and sound judgment when handling confidential information
• Attention to detail and accuracy
• Tech‑savvy with comfort supporting clients virtually
• Adaptability and willingness to learn new processes
Additional Details
• Full‑time role working Monday through Friday
• Working hours: 08:30 AM to 05:30 PM PST
• No legal background required
• Comfortable handling sensitive and confidential information
• Ability to support a fully virtual law practice
• Willingness to grow with the role and take on evolving responsibilities
Software and Tools
• Clio CRM
• Zoom or similar virtual meeting platforms
• Digital document and e‑signature tools such as DocuSign
• Secure file‑sharing systems
Work Shift:
8:30 AM - 5:30 PM [PST][PDT] (United States of America)
Languages:
English
Ready to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
Apply tot his job
Apply To this Job