UX Research Lead

Job Description: • Lead and grow the UX team • Serve as the operations lead, focusing on performance assessment, feedback, coaching, and career growth. • Own building and shaping the team, including staffing planning, hiring, and onboarding. • Design and refine practical, lightweight UX processes that fit the company's culture and product lifecycles. • Clarify how UX partners with Product team members throughout the life of development projects. • Set and uphold a practical bar for UX quality, including usability, accessibility, consistency, and clear design rationale. • Partner with the team to evolve design systems and shared UI components. • Encourage the team to experiment thoughtfully with AI‑assisted tools. Requirements: • 5+ years of experience in UX Research & Design for complex software products, ideally including B2B/B2G or enterprise SaaS applications. • 2+ years in a leadership capacity, which may include: Direct people leadership of UX professionals, Leading UX practices or process changes across teams, Partnering with other leads and managers to evolve how UX fits into product development. • Strong practitioner background across both research and design. • Planning and running user research and usability testing. • Translating insights into flows, wireframes, prototypes, and high‑fidelity designs. • Collaborating closely with product and engineering during implementation. • Comfortable with modern UX tools such as Figma and common research platforms (e.g., Lyssna, similar tools). • Working knowledge of WCAG accessibility standards. • Proven ability to prioritize UX work across multiple products and stakeholders. • Ability to influence without relying on formal authority. • Communicate clearly with a wide range of audiences (from engineers to executives). Benefits: