User Support Specialist - Live Chat
Description:
Substack is building a new economic engine for culture, giving the brightest, most interesting, and most creative people on the internet the power of their own publishing platform.
As a User Support Specialist, youll be joining a high-impact team committed to supporting our growing user base with ever-increasing expertise and efficiency.
This fully remote role offers a flexible Tuesday-Saturday schedule.
Requirements:
You love helping people and find it rewarding to solve their problems.
Youre a great communicator, both in speech and writing.
Youre comfortable with ambiguity and working in a fast-paced startup environment.
2+ years of experience working with Support, Engineering, and/or Product teams, including experience with live channels.
You can provide solutions for a wide variety of technical support challenges.
Alignment with Substacks mission to build a new economic engine for culture and experience as a Substack subscriber (experience as a creator is a plus!).
Zendesk and Stripe experience is a plus.
Direct experience with coding languages (JavaScript and HTML) and third party APIs (Stripe) is a plus.
Benefits:
Market competitive salary
Equity for all full-time roles
Exceptional benefits
Apply Now
Substack is building a new economic engine for culture, giving the brightest, most interesting, and most creative people on the internet the power of their own publishing platform.
As a User Support Specialist, youll be joining a high-impact team committed to supporting our growing user base with ever-increasing expertise and efficiency.
This fully remote role offers a flexible Tuesday-Saturday schedule.
Requirements:
You love helping people and find it rewarding to solve their problems.
Youre a great communicator, both in speech and writing.
Youre comfortable with ambiguity and working in a fast-paced startup environment.
2+ years of experience working with Support, Engineering, and/or Product teams, including experience with live channels.
You can provide solutions for a wide variety of technical support challenges.
Alignment with Substacks mission to build a new economic engine for culture and experience as a Substack subscriber (experience as a creator is a plus!).
Zendesk and Stripe experience is a plus.
Direct experience with coding languages (JavaScript and HTML) and third party APIs (Stripe) is a plus.
Benefits:
Market competitive salary
Equity for all full-time roles
Exceptional benefits
Apply Now