User Experience Designer ( Insurance Background ) REMOTE

UX/UI Designer - Insurance Background

Location: Fully Remote

Must be able to work EST hours.

Core required Experience and skills:

- 4+ years of experience in content strategy or content design working with websites, apps and email

- Proficiency in writing microcopy and instructional content for transactional experiences - rather than general website copy.

- Must submit a portfolio to be considered

- Strong record of success in working on complex, multi-dimensional programs

Essential Business Experience and Technical Skills:

- 4+ years of experience in content strategy or content design working with websites, apps and email

- Deep familiarity with best practices for organizing and tagging content and understand how to efficiently structure content for copywriters and authors

- Analytical skills for interpreting user research and analytics to inform content ideas. Passionate about taking data and designing elegant content solutions.

- Understands human-centered design principles and passionate to contribute to design projects

- Passion for storytelling and the ability to review, edit and recognize quality content – copy and creative asset execution

- Ability to collaborate effectively within a multi-functional team and act as a strategic partner in product decisions

- Experience working in iterative processes and in an agile environment

- Excellent communication, presentation and facilitation skills

- Proven ability to build consensus and work effectively within multi-functional teams

- Strong record of success in working on complex, multi-dimensional programs

- Ability to take initiative, think strategically, connect dots across multiple threads and drive results

- Proficiency in design and collaboration tools such as Adobe XD Cloud, Figma, Miro, etc.

Key Responsibilities:

As an expert practitioner, embed with cross-functional teams to define the content strategy to improve user experiences and execute against their strategic priorities.

•Based on user insights and business priorities, drives the definition of a clear and actionable strategic direction for development and management of content for the product

•Develops plans for content, contributes to information architecture and navigation decisions, creates taxonomies and content models as needed

•Partners with UX Designers, providing a narrative perspective, succinct instructional text and microcopy to create easy-to-use transactional experiences

•Advocates for how content can be used to create lasting and meaningful relationships with users

•Upholds brand and tone of voice integration and evolution as needed

•Creates messaging strategies and outlines

•Creates content appropriate for the user personas

•Ensures that content is implemented to deliver against the strategy, driving development of crisp, compelling user interface copy for wireframes, prototypes and any other associated assets and channels, delivering a consistent end-to-end experience

•Uses data and customer feedback to measure the effectiveness of the content strategy and pivot as needed

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