US Citizen CSR - Childcare Provider Account (Fully Remote)

LOOKING FOR STELLAR TOP CANDIDATES Position : US Citizen CSR - Childcare Provider Working Hours : 9:00 AM - 6:00 PM EST Salary : USD 2500 - 3500/month (Final offer depends on client approval and candidate experience) Location: REMOTE About the Role: You’ll support families and childcare providers via phone, email, and chat for a government-contracted program. Success looks like empathetic, accurate, and timely resolutions. Role Responsibilities: • Handle inbound phone, email, and chat inquiries from families • Make outbound phone calls to childcare providers • Triage, resolve, and escalate tickets according to SLAs and playbooks • Document interactions and outcomes clearly in the CRM • Educate callers on steps to secure childcare and make recommendations • Partner with team leads to flag trends, edge cases, and process gaps • Maintain data privacy, security, and compliance standards Requirements: • U.S.-based citizen with SSN (required for government contract eligibility). • Experience with HubSpot (CRM/Service), RingCentral (telephony), Google Workspace, and Slack. • Strong verbal/written communication; calm, empathetic problem-solver • Comfortable with high-volume queues and structured workflows • Detail-oriented documentation and follow-through. • Background in childcare/early education (e.g. former daycare center director). • Prior work on public-sector or regulated programs. • Spanish language fluency a plus. KPIs / Success Metrics • First-contact resolution, CSAT, AHT within targets • Ticket quality audits & documentation accuracy • SLA adherence and escalation accuracy Note: We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application. #somewherejobs Job Type: Full-time Pay: $2,500.00 - $3,500.00 per month Work Location: Remote Apply tot his job