Urgently Hiring: Technical Support Specialist Remote Overnight
Core Information:Start Date: Immediate openings availableCompany: WorkwarpCompensation: a competitive salaryPosition: Technical Support Specialist Remote OvernightLocation: Remote  Overview:
Position Summary:
Provides troubleshooting and assistance to customers and Werfen field personnel in a call center environment. This includes support on Werfen product usage and function, technical questions, instrument performance, instrument capabilities and other product concerns as required.
Responsibilities:
Key Accountabilities
 Provides first line contact and ownership for technical assistance on Werfen products and services, including research, troubleshooting, and identifying solutions to resolve
 Maintains accurate records of all customer interactions as per Quality System requirements
 Follows procedures to escalate unresolved issues as appropriate
 Participates in on-call rotation and coverage during off-shift hours/weekends/holidays as required
 Demonstrates technical knowledge through providing asisstnance and guidance to other, including escalation assistance
 Participated in additional projects as assigned by Technical Support Management
 Other duties as assigned
Networking/Key relationships
 North America Commercial Operations
 Client Services
 Quality Assurance and Regulatory Affairs
Information Technology
Qualifications:
Minimum Knowledge & Experience required for the position:
 BachelorÂs degree in Biology, Medical Technology, Biomedical Engineering or a related field or equivalent experience required
 Minimum Three years experience in a clinical setting or clinical support role in a regulated environment required
 Hemostasis:
 Strong knowledge of Hemostasis/QC required
 Acute Care Diagnostics:
 Strong knowledge of point of care testing (example: Generalist/Chemistry or other) required
 Autoimmunity
 Strong knowledge of diagnostic assay testing, automation and QC re-quired
 Knowledge of autoimmunity diagnostics required
 Transfusion:
 MT(ASCP) or MLS(ASCP) certification or MLT (with minimum five years with direct Blood Banking experience), required.
 Minimum two years Blood Banking experience, required
 Experience operating and troubleshooting Werfen blood bank instrumentation (MCWS, Echo Lumena, and/or NEO Iris), preferred
Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.
Skills & Capabilities:
 Ability to troubleshoot and diagnose technical problems with minimal assistance
 Strong organizational skills and ability to multi-task
 Ability to work under pressure and exercise good judgement
 Strong verbal and written communication skills with continuous focus on positive and collaborative approach
 Strong customer service and interpersonal skills
 Proficiency in Microsoft Windows operations systems and Office Applications.
Travel requirements:
Up to 5% travel Apply Job! We Encourage You to Apply!Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Apply Now
Position Summary:
Provides troubleshooting and assistance to customers and Werfen field personnel in a call center environment. This includes support on Werfen product usage and function, technical questions, instrument performance, instrument capabilities and other product concerns as required.
Responsibilities:
Key Accountabilities
 Provides first line contact and ownership for technical assistance on Werfen products and services, including research, troubleshooting, and identifying solutions to resolve
 Maintains accurate records of all customer interactions as per Quality System requirements
 Follows procedures to escalate unresolved issues as appropriate
 Participates in on-call rotation and coverage during off-shift hours/weekends/holidays as required
 Demonstrates technical knowledge through providing asisstnance and guidance to other, including escalation assistance
 Participated in additional projects as assigned by Technical Support Management
 Other duties as assigned
Networking/Key relationships
 North America Commercial Operations
 Client Services
 Quality Assurance and Regulatory Affairs
Information Technology
Qualifications:
Minimum Knowledge & Experience required for the position:
 BachelorÂs degree in Biology, Medical Technology, Biomedical Engineering or a related field or equivalent experience required
 Minimum Three years experience in a clinical setting or clinical support role in a regulated environment required
 Hemostasis:
 Strong knowledge of Hemostasis/QC required
 Acute Care Diagnostics:
 Strong knowledge of point of care testing (example: Generalist/Chemistry or other) required
 Autoimmunity
 Strong knowledge of diagnostic assay testing, automation and QC re-quired
 Knowledge of autoimmunity diagnostics required
 Transfusion:
 MT(ASCP) or MLS(ASCP) certification or MLT (with minimum five years with direct Blood Banking experience), required.
 Minimum two years Blood Banking experience, required
 Experience operating and troubleshooting Werfen blood bank instrumentation (MCWS, Echo Lumena, and/or NEO Iris), preferred
Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.
Skills & Capabilities:
 Ability to troubleshoot and diagnose technical problems with minimal assistance
 Strong organizational skills and ability to multi-task
 Ability to work under pressure and exercise good judgement
 Strong verbal and written communication skills with continuous focus on positive and collaborative approach
 Strong customer service and interpersonal skills
 Proficiency in Microsoft Windows operations systems and Office Applications.
Travel requirements:
Up to 5% travel Apply Job! We Encourage You to Apply!Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Apply Now