Urgently Hiring: Support Engineer, Remote Job
Quick Overview:Compensation: a competitive salaryCompany: WorkwarpStart Date: Immediate openings availableLocation: RemotePosition: Support Engineer, Remote  About RootstockLabs
At RootstockLabs, we believe Bitcoin will underpin humanityÂs economic future. But for this to happen, BitcoinÂs functionality must be extended and made available to all. This is why we have been long-standing contributors to Rootstock, the largest and longest-running Bitcoin sidechain. Rootstock allows anyone to develop apps and services on top of the planetÂs most secure and decentralised financial infrastructure; Bitcoin.
Today we continue to contribute to RootstockÂs evolution by building tools and technology focused on making Bitcoin work for everyone.
About the Role
RootstockLabs exists to make Bitcoin work for everyone. We do this through giving developers the tools to build on Bitcoin, supporting the growth of the Rootstock ecosystem and expanding the frontiers of decentralised technology.
As we enter our next stage of growth, we are looking for a dynamic Support Engineer to provide enterprise-level assistance in a Globally distributed company. You will... diagnose and troubleshoot software and hardware problems and help our Internal customers. To be successful in this role, youÂll have 5+ years of technical support, software development, and/or other relevant experience. You need strong written and verbal communication skills to connect with the customers and work with your team. We look for people who are always willing to learn new things and take on new challenges.
You will work alongside blockchain gurus and smart open-minded ÂRooties across cross-functional teams, working in web3 and on the cutting edge of technology.
What YouÂll be Doing
 Interacting with internal customers using our case management system, email, chat, and/or shared screen sessions
 Providing accurate and creative technical solutions to user problems as their sole point of contact
 Updating and documenting the details of the issues, the steps you took to solve them, following up conversations, escalations, and resolutions in our case management system
 Creating and adding to knowledge base articles, troubleshooting guides, FAQÂs, and other support collateral
 Staying up to date with all the current & new Rootstock technologies
 Researching and identifying solutions to software and hardware issues
 Responsible for user management in all our applications scope
 Documenting technical knowledge in the form of manuals and procedures
 You will troubleshoot hardware/software/ OSX general issues
 Providing assistance on general issues with our main SaaS applications (Jira projects, Slack, Github among others)
 Maintaining IT Assets inventory management
 General management of different SaaS applications (Jira, GitHub, Slack, Google Workspace among others).
What YouÂll Bring to the Table
 Excellent communication skills in English, Spanish
 Solid experience administering Google Workspace, Jira Cloud, and Github. ERP like Microsoft Dynamics and others
 Organic understanding and experience in Mac, Windows, and Linux Support
 Hands on experience in MDM environments, Script knowledge will be a plus
 A passion for customer satisfaction; this team strives to solve our customers issues on the first try
 BachelorÂs degree in Computer Science, Computer Technology, related technical discipline, or equal professional technical experience
What YouÂll Get Back!
 Competitive salary
 100% remote working (contractor) from anywhere in the world
 Possibility to work at your nearest WeWork space
 Flexible working hours. YouÂre free to work however you work best
 Opportunity to work with state of art technology in a challenging and unique project
 Internationally diverse and dynamic team with a clear vision and strategy
 Training programs to learn everything about the crypto world
 Weekly scientific moments by our Research & Innovation team to learn about technology, challenges, and solutions in the blockchain world
 Language courses: English, Spanish or Portuguese.
 Employee assistance program offering legal, financial, family, psychological, and wellness counseling for you and your family
RootstockLabs Mission & Purpose
Our purpose: Make Bitcoin work for everyone!
Our mission: give developers the tools to build on Bitcoin, support the growth of the Rootstock ecosystem, and expand the frontiers of decentralised technology Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now
At RootstockLabs, we believe Bitcoin will underpin humanityÂs economic future. But for this to happen, BitcoinÂs functionality must be extended and made available to all. This is why we have been long-standing contributors to Rootstock, the largest and longest-running Bitcoin sidechain. Rootstock allows anyone to develop apps and services on top of the planetÂs most secure and decentralised financial infrastructure; Bitcoin.
Today we continue to contribute to RootstockÂs evolution by building tools and technology focused on making Bitcoin work for everyone.
About the Role
RootstockLabs exists to make Bitcoin work for everyone. We do this through giving developers the tools to build on Bitcoin, supporting the growth of the Rootstock ecosystem and expanding the frontiers of decentralised technology.
As we enter our next stage of growth, we are looking for a dynamic Support Engineer to provide enterprise-level assistance in a Globally distributed company. You will... diagnose and troubleshoot software and hardware problems and help our Internal customers. To be successful in this role, youÂll have 5+ years of technical support, software development, and/or other relevant experience. You need strong written and verbal communication skills to connect with the customers and work with your team. We look for people who are always willing to learn new things and take on new challenges.
You will work alongside blockchain gurus and smart open-minded ÂRooties across cross-functional teams, working in web3 and on the cutting edge of technology.
What YouÂll be Doing
 Interacting with internal customers using our case management system, email, chat, and/or shared screen sessions
 Providing accurate and creative technical solutions to user problems as their sole point of contact
 Updating and documenting the details of the issues, the steps you took to solve them, following up conversations, escalations, and resolutions in our case management system
 Creating and adding to knowledge base articles, troubleshooting guides, FAQÂs, and other support collateral
 Staying up to date with all the current & new Rootstock technologies
 Researching and identifying solutions to software and hardware issues
 Responsible for user management in all our applications scope
 Documenting technical knowledge in the form of manuals and procedures
 You will troubleshoot hardware/software/ OSX general issues
 Providing assistance on general issues with our main SaaS applications (Jira projects, Slack, Github among others)
 Maintaining IT Assets inventory management
 General management of different SaaS applications (Jira, GitHub, Slack, Google Workspace among others).
What YouÂll Bring to the Table
 Excellent communication skills in English, Spanish
 Solid experience administering Google Workspace, Jira Cloud, and Github. ERP like Microsoft Dynamics and others
 Organic understanding and experience in Mac, Windows, and Linux Support
 Hands on experience in MDM environments, Script knowledge will be a plus
 A passion for customer satisfaction; this team strives to solve our customers issues on the first try
 BachelorÂs degree in Computer Science, Computer Technology, related technical discipline, or equal professional technical experience
What YouÂll Get Back!
 Competitive salary
 100% remote working (contractor) from anywhere in the world
 Possibility to work at your nearest WeWork space
 Flexible working hours. YouÂre free to work however you work best
 Opportunity to work with state of art technology in a challenging and unique project
 Internationally diverse and dynamic team with a clear vision and strategy
 Training programs to learn everything about the crypto world
 Weekly scientific moments by our Research & Innovation team to learn about technology, challenges, and solutions in the blockchain world
 Language courses: English, Spanish or Portuguese.
 Employee assistance program offering legal, financial, family, psychological, and wellness counseling for you and your family
RootstockLabs Mission & Purpose
Our purpose: Make Bitcoin work for everyone!
Our mission: give developers the tools to build on Bitcoin, support the growth of the Rootstock ecosystem, and expand the frontiers of decentralised technology Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now